Experience

Distribution One

• United States
• Software Development
• 1 - 100 Employee

• Support Engineer

  • Dec 2021 - Present

  • Answer, respond, and resolve customer support tickets via SNOW and phone.• Diagnose, troubleshoot, and resolve customer software issues.• Educate and train customers on software navigation.• Redirect customers to other internal departments when needed.• Stay up to date on all software updates and upgrades. • Answer, respond, and resolve customer support tickets via SNOW and phone.• Diagnose, troubleshoot, and resolve customer software issues.• Educate and train customers on software navigation.• Redirect customers to other internal departments when needed.• Stay up to date on all software updates and upgrades.



MODO Eyewear

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Liaison

  • Mar 2020 - May 2021

  • Assisted customer with orders, returns, and various billing concerns via phone and email.• Audited for accuracy and entered all online orders.• Stayed up to date with all new products and policy changes.• Multitasked efficiently by navigating through multiple programs in order to provide sufficient customer service. • Assisted customer with orders, returns, and various billing concerns via phone and email.• Audited for accuracy and entered all online orders.• Stayed up to date with all new products and policy changes.• Multitasked efficiently by navigating through multiple programs in order to provide sufficient customer service.



Charles P. Rogers Beds

• United States
• Retail
• 1 - 100 Employee

• Ecommerce Specialist

  • Oct 2018 - Mar 2020

  • Audited and entered all new e-commerce orders.• Processed payments, exchanges, and refunds according to company guidelines• Provided customers with production and shipping updates.• Assisted customers with billing, shipping, and product questions/issues via phone and email• Communicated and work closely with warehouse and production teams, to troubleshoot and resolve all customer product issues.• Communicated with third party shippers regarding delivery status, updates, and assembly issues.