Experience

Gather & Gather

• United Kingdom
• Food & Beverages
• 400 - 500 Employee

• Group Hospitality Manager | Client: Lloyds Banking Group

  • Jul 2017 - Present

  • Consulted senior stakeholders within the Lloyds Banking Group to determine their catering requirements and needs• Organised high-profile events for clients and managed event delivery from inception through to completion• Arranged dining and catering for the Lloyd’s CEO and senior Lloyd’s directors• Increased company profit margins by 70%, by developing excellent relationships with clients • Supervised recruitment operations, financial reconciliation activities and routine stock ordering processes• Planned and enriched menus in collaboration with chefs and collaborated with both facilities and security managers

• Catering Manager |Client: Lloyds Banking Group

  • May 2016 - Jul 2017

  • Line managed a team of 7 and provided regular feedback to direct reports to facilitate professional development• Led operations covering budgeting and recruiting and acted as an escalation point for risks and issues• Organised and coordinated operations to ensure maximum efficiency• Supervised and evaluated staff performance and ensured supplies and equipment were in the correct quantity • Reviewed and prepared reports for senior management and ensured adherence to regulations and quality standards



C H & Co Catering LTD - Independent Hospitality Caterer | Client: Jumeirah Carlton Tower Hotel​

• Catering Supervisor

  • Sep 2015 - Jul 2016

  • Effectively managed a strong team and utilised managerial skills to empower team members to deliver excellent service• Identified staff training needs, prioritised daily operations and set expectations for customer service standards• Processed internal paperwork and high-value financial invoices with attention to detail• Finalised payroll figures for team members, managed financial budgets and organised stock operations • Effectively managed a strong team and utilised managerial skills to empower team members to deliver excellent service• Identified staff training needs, prioritised daily operations and set expectations for customer service standards• Processed internal paperwork and high-value financial invoices with attention to detail• Finalised payroll figures for team members, managed financial budgets and organised stock operations



Compass Group, University of Sussex

• Catering Shift Leader

  • Oct 2014 - Sep 2015

  • Worked with a diverse range of customers from various backgrounds and cultures• Provided coaching and leadership to co-workers, in order to deliver excellent customer service• Ensured compliance with company policies and procedures and provided solutions to complaints and issues• Nominated by leadership to provide training and development to staff• Pro-actively engaged in team meetings and recommended ideas to streamline and further improve operations • Worked with a diverse range of customers from various backgrounds and cultures• Provided coaching and leadership to co-workers, in order to deliver excellent customer service• Ensured compliance with company policies and procedures and provided solutions to complaints and issues• Nominated by leadership to provide training and development to staff• Pro-actively engaged in team meetings and recommended ideas to streamline and further improve operations



Compass Group, University of Sussex

• Catering Assistant

  • Sep 2013 - Oct 2014

  • Worked collaboratively within a team to deliver exceptional and outstanding customer service• Supported catering operations within a busy restaurant atmosphere• Developed a large clientele base at a large-scale university• Ensured adherence to dietary requirements and maintained excellent hygiene standards • Worked collaboratively within a team to deliver exceptional and outstanding customer service• Supported catering operations within a busy restaurant atmosphere• Developed a large clientele base at a large-scale university• Ensured adherence to dietary requirements and maintained excellent hygiene standards