Experience

The St. Regis Bal Harbour Resort

• United States
• Hospitality
• 1 - 100 Employee

• VIP Guest Relations

  • Oct 2022 - Present

  Providing exceptional service to guests throughout their stay. This includes coordinating efforts with other staff members, and working closely with internal departments to ensure a seamless end-to-end travel experience. Proactively anticipating the needs of guests and delivering the highest level of service to fulfill all of their requests and needs. Build rapport with guests and create a personalized and enjoyable experience for them. Having attention to detail and dedication to excellence, being committed to delivering the highest level of service and creating memorable and enjoyable experiences for all guests. Show less



JW Marriott Miami

• United States
• Hospitality
• 1 - 100 Employee

• Bellperson

  • Jun 2022 - Oct 2022

  Greet new and returning guests. Ensure all-around exceptional customer service. Responsibilities include handling of guest luggage, recommending dining options, local history, and cultural points of attraction. Train and mentor new associates. Monitor new associates' progress during the first week of employment and provide feedback. Educate on company culture. Work closely with Hotel Managers and cross functional support staff, report any incidents, and perform additional duties as assigned. Greet new and returning guests. Ensure all-around exceptional customer service. Responsibilities include handling of guest luggage, recommending dining options, local history, and cultural points of attraction. Train and mentor new associates. Monitor new associates' progress during the first week of employment and provide feedback. Educate on company culture. Work closely with Hotel Managers and cross functional support staff, report any incidents, and perform additional duties as assigned.



The Ritz-Carlton, South Beach

• United States
• Hospitality
• 1 - 100 Employee

• Valet / Bellperson

  • Feb 2021 - Jul 2022

  Deliver luxury experience to all guests. Greet arriving and departing guests and provide exceptional customer service. Assist guests into and out of vehicles by opening/closing doors and offering assistance. Retrieve and transport guest luggage. Park and retrieve customer vehicles in specified areas in a safe and efficient manner. Provide accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service. Possess and maintain through knowledge of hotel and area attractions. Show less