Gianna Neufeld

Customer Satisfaction Manager at Complete Solaria
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Contact Information
us****@****om
(386) 825-5501
Location
Herriman, Utah, United States, US
Languages
  • English Full professional proficiency

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Experience

  • Complete Solaria
    • United States
    • Renewable Energy Semiconductor Manufacturing
    • 1 - 100 Employee
    • Customer Satisfaction Manager
      • Oct 2021 - Present

      Taking inbound calls and making outbound calls to assist homeowners with their solar projects. Providing our homeowners with updates on the status of their solar project. Troubleshooting projects to ensure that they are moving smoothly and within a reasonable timeline. Speaking to homeowners about their experience and taking their feedback to incorporate into training. Training new hires on the solar process, and how to better customer experience. Taking inbound calls and making outbound calls to assist homeowners with their solar projects. Providing our homeowners with updates on the status of their solar project. Troubleshooting projects to ensure that they are moving smoothly and within a reasonable timeline. Speaking to homeowners about their experience and taking their feedback to incorporate into training. Training new hires on the solar process, and how to better customer experience.

  • Modern Mill Solar
    • United States
    • Renewable Energy Semiconductor Manufacturing
    • 1 - 100 Employee
    • Customer Service Manager
      • Feb 2020 - Oct 2021

      Managing a call center and all of the employees. Hiring new employees, and training all of the new hires. Taking inbound calls, and making outbound calls to schedule appointments for solar consultations. Managing the schedules for each week and ensuring that the sales representatives were informed and on time. Managing a call center and all of the employees. Hiring new employees, and training all of the new hires. Taking inbound calls, and making outbound calls to schedule appointments for solar consultations. Managing the schedules for each week and ensuring that the sales representatives were informed and on time.

  • LSI (Lending Solutions, Inc.)
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Customer Service Representative
      • Oct 2019 - Feb 2020

  • TGI Fridays
    • United States
    • Restaurants
    • 700 & Above Employee
    • Waitress
      • Jul 2015 - Oct 2019

Education

  • Joliet Junior College

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