Experience

Elerent

• Italy
• Technology, Information and Internet
• 1 - 100 Employee

• Key Account Manager

  • Oct 2020 - Present



Withlocals

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• Local guide

  • Oct 2019 - Present



WeRoad

• Italy
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Travel Coordinator

  • Nov 2018 - Present

  I am a passionate traveller, enthusiast of sharing my life and experiences around the World with other mates ! I am working as Travel Coordinator in WeRoad, leading youth backpackers in search of new destinations, with the following main tasks and responsibilities: · being a real travel mate · building up and keeping the team spirit alive within groups of 10-15 people coming from all Italy · studing the journey and guiding the participants through the itinerary · arranging local transfers as well as other logistic issues · crisis and emergencies management · negotiation with local partners · keeping the accountability regarding the travel expensive · brand representative



Barcelo Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• Guest Experience Manager

  • Mar 2017 - Sep 2018

  I am a member of the Hotel’s Management team, reporting directly to the Hotel Manager and the corporate Guest Experience area. My main duty is to increase the satisfaction and loyalty of our guests to the brand, accompanying the guests through all phases of their experience with Barceló, striving to provide personalized and creative experiences in order to exceed their expectations and surprise them, ensuring unforgettable memories of their Barceló experience. To ensure the perfect experience I developed the following skills: - Impeccable knowledge of the Hotel’s services. - Promotion and arrangement of bookings for extra services, both onsite (restaurants, meeting rooms) and outside the hotel, such as excursions, external show tickets and other activities. - Direct and continuous dialogue with guests, answering to all queries received, during and after their stay. - Track customer’s satisfaction during their stay by attending the different services or key areas according to the hotel’s operations in order to perceive their satisfaction with the hotel’s services, anticipating their possible needs and addressing any request or complaint reported. - Responsible for the management of complaints. - Brand Ambassador: implementation and monitoring of brand policies in the hotel - Manage the online reputation of the hotel on review sites: using ReviewPro, track the hotel’s rankings and daily scores in the different websites and opinion portals, analyze the results and regularly inform the Management and Heads of departments of these results. Promote guests’ online reviews on travel review sites. Answer to online reviews posted on respondible review sites, following the guidelines set by the "response to reviews policy" defined by the company. - Accompaniment of VIPs: In coordination with the Management, ensure that VIP guests receive all the benefits they are entitled to. - Maximize customer satisfaction during and post-stay



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Front Desk Receptionist

  • Jun 2015 - Mar 2017



H10 Hotels

• Spain
• Hospitality
• 700 & Above Employee

• Front Desk Clerk

  • Nov 2013 - Jun 2015

• Internship

  • May 2013 - Oct 2013