Experience

Step SpA

• Italy
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Account & Business Developement Manager

  • Jun 2023 - Present

  Account Management, Business Developement Account Management, Business Developement



IDM - Integra Document Management

• Italy
• IT Services and IT Consulting
• 100 - 200 Employee

• • Nov 2020 - Jun 2023

  Business developement, B2B sales and E2E solutions.Also focused on BU transformation, Budget definition, Forecast planning, P/L monitoring. Direct account management for Corporate and International customer companies; full outsourcing contracts management; Digital solutions selling.Clients : Manufacturing, Business Services, P.A, Automotive, Telco & Media.

• • Jan 2019 - Nov 2020

  Key Account Manager responsible for major contracts with customers into Banking, Finance, Insurance, Manufacturing market. Account Plan, P/L, Business Analysis, C-Level relationship. Management of Client Service Manager Team & Customer Contact Center, within Business Process Outsourcing environment.Customer CareProfitabilityBusiness DevelopementIn order to acheive these goals I enlight the path trough:Sales AcumenContinuous ImprovementOperational Excellence MentalityAccount Team & TeamWorking AttitudeHigh level problem solvingFast Decision MakingThe market is moving faster and faster from traditional Services to Digital Services.So my biggest day by day contribution is related to Change Management activities. Working together with internal stakeholders, I translate it into solid internal procedures and coaching for the right mindset.One of my favourite quotes:"It is not because things are difficult that we do not dare, it is because we do not dare that they are difficult"(Lucius Annaeus Seneca) Show less

• • Jan 2018 - Dec 2018

  Leading the "push forward" team, made by strongly motivated senior service managers and related BPO structure, operating in northern Italy region.Focus on Emea Operational Excellence requirements in order to provide WIN-WIN experience to customers through high quality Outsourced services and solutions. Responsible for achieving Company business profitability goals in Operations.Business Sectors:Banking - Insurance - Telco/Media - Manufacturing

• • Jan 2016 - Jan 2018

  Supervisor responsible for the delivery of BPO services in northern and central Italy. Managing a team of about 100 digital document specialists.Vision and team builder. Strong contributor in driving the change.Area of application & related expertise: Manufacturing - Oil & Gas - Energy - Automotive - Banking - Insurances - P.A.Key skills: Change management, Resource balancing, Negotiation, Cost reduction initiatives, Operations Management, Lean Six Sigma with focus on Customer Satisfaction, Financial reporting. Show less



Canon Italia SpA

• Document Service Manager

  • Jan 2013 - Dec 2015

  Document serivce management - Process & Site Management - Business operations. Leading a strong & skilled team with 4 Group Leaders and 60 Site Operators - Administrative brand new process Implementation & Development Document serivce management - Process & Site Management - Business operations. Leading a strong & skilled team with 4 Group Leaders and 60 Site Operators - Administrative brand new process Implementation & Development


Océ - A Canon Company
• Netherlands
• Printing Services
• 700 & Above Employee
• Site Manager

  • Feb 2006 - Dec 2012

GE Energy
• France
• Civic and Social Organizations
• 1 - 100 Employee
• Supplier

  • 2006 - 2012

IMBALPLAST S.R.L.
• Italy
• Plastics Manufacturing
• Production Printing responsible

  • Jun 2000 - Feb 2006