GianLuca Polvani

Senior Business Analyst at DI.TECH
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Contact Information
us****@****om
(386) 825-5501
Location
IT
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Professional working proficiency
  • Francese Elementary proficiency
Skills

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Credentials

  • First Certificate in English
    University of Cambridge Institute of Continuing Education
    Mar, 2014
    - Nov, 2024

Experience

  • DiTech
    • Italy
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Business Analyst
      • Mar 2001 - Present

      Expertise to manage setup and maintenance IT projects both on ERP than single modules; -Preparing and giving presentations to prospects; -Change management and process redesign: <>functional requirements gathering: audit and interviews, observation, focus groups, brainstorming; <>analisys: ensuring that requirements meet the business goals; defining priorities, organising and planning activities; counseling to improve operational efficiency reviewing business practises and procedures; <>sharing output: validation of change proposals, ensuring user acceptance, demonstrating project achievements; <>planning and timing of delivery; <>configuration and set up of system tables; <>software tuning and customer assistance, providing troubleshooting counseling; -Planning and implementing training sessions for end-users; -Tuning communication to any kind of end-users for effective goals; -Writing and executing “SQL statements” and “Query management tools” to retrieve data from db; -Writing and updating project papers; -Help desk and cooperation with technical team in multicultural environment (part of development team is in Romania) to ensure effective feed back to customers: bug fixing, test, delivery of corrections and enhancements. Expertise in Microsoft Office, Oracle DB, AS/400 (Application System/400 or I-Series) and Web application environment. Using "Talend Open Studio" sw for Data Integration projects. Using "Oracle Apex" to retrieve and easily display data from Oracle DB Using “Dreamweaver” tool for drawing visual samples. Deep knowledge of UML and EPC tools for project management. Domaine experience: food and non-food retail, multi-chain or single stores.

  • Carrefour
    • France
    • Retail
    • 700 & Above Employee
    • Capo Reparto
      • Jan 2000 - Jan 2001

      As Retail Sales Supervisor in household products unit I performed the following duties: -Supervising and sales staff co-ordination; -Sales worker assignment to duties and preparing work schedules; -Problem solving, such as customer complaints and supply shortage; -Ordering merchandise to suppliers; -Preparing reports regarding sales volume ; -Hiring and arranging training for new sales staff. As Retail Sales Supervisor in household products unit I performed the following duties: -Supervising and sales staff co-ordination; -Sales worker assignment to duties and preparing work schedules; -Problem solving, such as customer complaints and supply shortage; -Ordering merchandise to suppliers; -Preparing reports regarding sales volume ; -Hiring and arranging training for new sales staff.

  • The Walt Disney Company
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Staff
      • Dec 1998 - Aug 1999

      Front end staff in World Showcase at Epcot Center, Florida; USA Front end staff in World Showcase at Epcot Center, Florida; USA

Education

  • Università di Bologna
    Economia e Commercio

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