Gianluca Corradini

Guest Experience Manager at Blau Hotels & Resorts
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Contact Information
us****@****om
(386) 825-5501
Location
Mont-de-l'Enclus, Walloon Region, Belgium, BE
Languages
  • Spagnolo Professional working proficiency
  • Francese Professional working proficiency
  • Inglese Full professional proficiency
  • Tedesco Limited working proficiency
  • Italiano Native or bilingual proficiency

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Araceli Budia Cabeza

Cuando trabajas con Gianluca comienzas a entender el por qué todos los clientes lo aman y preguntan por él cada año. Es 100% dedicación al cliente. Algún día contará el secreto de cómo saber el nombre de casi todos los clientes en un hotel de 812 habitaciones.

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Credentials

  • Essential Skills for your Carrer Development
    Institute of Coding
    May, 2021
    - Nov, 2024
  • Communication and Interpersonal skills at work
    University of Leeds
    Apr, 2021
    - Nov, 2024
  • Samsung Innovation Camp
    Samsung Electronics Italia
    Apr, 2021
    - Nov, 2024
  • Digital Marketing
    Google
    Mar, 2021
    - Nov, 2024
  • English Basic
    FutureLearn
    Mar, 2021
    - Nov, 2024
  • Guest Customer Experience
    CESAE Business&Tourism School
    Dec, 2020
    - Nov, 2024
  • Diploma livello A1 Tedesco
    DERIVALYA RRHH-SELECCION
    Nov, 2020
    - Nov, 2024

Experience

  • Blau Hotels
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Guest Experience Manager
      • Jun 2021 - Present

      - Guest Customer Experience, dialogue, listening, care and welcome of customers - Front Office Reception description of the structure, restaurant hours, activities, training experiences - Check in and Check out procedure - Tourist guide inside the Naturalistic Park of Arbatax in Italian, English, French, Spanish and German for the guests of the structure - Problem solving and customer management

    • Responsible Customer Care for Entertainment
      • Jan 2019 - Present

      Guest Customer Experience, Customer Care, Hospitality. Responsible for sports activities for adults and teenagers aged 13 to 17 with Spanish, English, German, French and Italian language practice.

    • Customer Focus for Engagement
      • Apr 2017 - Jan 2019

      - Welcoming, caring, hospitality, listening, solving problems, for guests of the Resort - Sports activities for adults in several languages: Spanish, English, German, French and Italian.

  • Ronchiverdi S.p.a.
    • Italy
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Customer Care, Guest experience
      • Nov 2016 - Mar 2017

      - Welcoming, member care, customer care, problem solving, public relations - Swimming courses for children and adults - Welcoming, member care, customer care, problem solving, public relations - Swimming courses for children and adults

  • Alpitour World
    • Customer care
      • Jun 2016 - Oct 2016

      Customer care, enhancing the customer's holiday experience, accompanying them on excursions, escorting and connecting them from the airport to the Resort. Customer care, enhancing the customer's holiday experience, accompanying them on excursions, escorting and connecting them from the airport to the Resort.

  • Ronchiverdi S.p.a.
    • Italy
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Customer Care
      • Apr 2016 - Jun 2016

      - Welcoming, member care, customer care, problem solving, public relations - Swimming courses for children and adults - Welcoming, member care, customer care, problem solving, public relations - Swimming courses for children and adults

Education

  • Università degli Studi di Torino
    Scienze della comunicazione e dell''informazione
    -
  • University of Leeds
    Communication and interpersonal skills, Business Management, Communication, Business Management
    2021 - 2021
  • CESAE Business&Tourism School
    Guest Customer Experience, Guest Customer Experience
    2020 - 2020
  • Google
    Digital Marketing
    2021 - 2021
  • King's College London
    English Basic, English
    -

Community

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