Product Manager/UX Designer

• May 2020 - Present

Leading the development of Skyven’s SaaS platform for automating customer journey and business processes. Modules include data visualization and analytics, system monitoring, reporting, and AI Front-end Engineering analysis. Leading the development of Skyven’s SaaS platform for automating customer journey and business processes. Modules include data visualization and analytics, system monitoring, reporting, and AI Front-end Engineering analysis.

Quality Assurance

• Oct 2017 - Dec 2020

• Leading testing activities to assure quality and on time delivery of SaaS aviation applications, including workflow, ground controls, data distribution systems, and web mapping service. • Coordinating onshore and offshore resources, facilitating and monitoring project progress and performance. Maintaining relationship with all stakeholders and actively contributing to PI planning, Sprint planning, and Backlog refinement. • Initiating product enhancements and aiding in developing innovative solutions and product specifications. Analyzing and decomposing business requirements into product specifications and well-defined user stories. Show less

Business Operations Manager

• Feb 2017 - Oct 2017

• Coordinated marketing activities, considerably improving lead generation at CIO summits 2017 by 70% compared to the previous year. • Conducted market/prospects research and competitive analysis to assist C-suite in decision making. • Managed recruiting efforts, screened potential staffing agencies and job boards, revised and negotiated contract terms, saving an estimated $10,000/new hire. • Coordinated marketing activities, considerably improving lead generation at CIO summits 2017 by 70% compared to the previous year. • Conducted market/prospects research and competitive analysis to assist C-suite in decision making. • Managed recruiting efforts, screened potential staffing agencies and job boards, revised and negotiated contract terms, saving an estimated $10,000/new hire.

Graduate Teaching Assistant - Global E-business Marketing

• Jan 2016 - May 2016

Product Manager

• Jan 2014 - Apr 2015

• Identified a profitable niche market of health supplements and tuberculosis medications. Drove product portfolio and roadmap through market research and product testing, resulting in sales growth of 140% in 3 months. • Set up a distribution channel of retailers and a pharmaceutical retail store that turned a profit after 7 months. • Managed accounts, partners, and owned marketing activities to launch and maximize sales of pharmaceutical products. • Identified a profitable niche market of health supplements and tuberculosis medications. Drove product portfolio and roadmap through market research and product testing, resulting in sales growth of 140% in 3 months. • Set up a distribution channel of retailers and a pharmaceutical retail store that turned a profit after 7 months. • Managed accounts, partners, and owned marketing activities to launch and maximize sales of pharmaceutical products.

Nationwide Field-Force Manager/Project Manager

• Feb 2012 - Dec 2013

• Supervised a team of 136 salespeople working at 107 retail stores nationwide, attaining $42.5M annual revenues and accounting for 35% of Samsung’s proceeds on home appliances.• Spearheaded marketing activities at store level and orchestrated channel development efforts, steadily reaching 28% annual growth in revenues. Contributed to corporate marketing campaigns and product launches.• Devised and implemented the first training program on sales skills that improved team's performance by 50% and was then adopted companywide. • Established performance metrics and forecasting models. Remodeled report system to collect quality data and performed exhaustive market research and analysis to extract actionable insights, drive and validate business initiatives. Show less

Regional Field-Force Manager/Project Manager

• Sep 2010 - Feb 2012

• Oversaw a team of 49 salespeople working at 36 retail stores, achieving $14.5M annual revenues on home appliances and annual growth of 37% in revenues.• Negotiated with retailers to launch marketing programs, resulting in 26% improvement in sales.

Account Manager/Consultant

• Oct 2009 - Sep 2010

• Served as a trusted advisor, engaging, nurturing, and consulting for 2 retail chains and 1 major distributor about market and product strategies. Generated $6M sales on home appliances and 45% annual growth in revenues.• Led a task-force supporting 11 dealer conferences in 11 provinces, gaining 60% increase in brand awareness and conference sales of $3.8M.

Web Developer

• Aug 2008 - Sep 2009

• Coordinated development and enhancement of websites, entertainment portals, and online newspapers. Sample projects include megafun.vn, vietnamnet.vn, 2sao.vn. • Delivered technical support to customers and prepared sales materials, yielding 90% success rate. • Coordinated development and enhancement of websites, entertainment portals, and online newspapers. Sample projects include megafun.vn, vietnamnet.vn, 2sao.vn. • Delivered technical support to customers and prepared sales materials, yielding 90% success rate.