Experience

JP Flynn Builders

• Australia
• Insurance
• 1 - 100 Employee

• Bussiness Support Manager

  • Nov 2022 - Present

  To develop and provide, effective and innovative systems and processes to support the Business Operations

• National Operations Manager

  • Jan 2017 - Nov 2022

  What does a national operations manager do?Appropriately identify, manage and mitigate risk across the organisation. Oversee contractual development for fee for service work, and manage contractual compliance across the organisation; and ensure contract KPIs and reporting timelines are met and recorded on internal system



IAG

• Australia
• Insurance
• 700 & Above Employee

• Claims Manager : Property Claims and Assessing

  • Jul 2013 - Jan 2017

  Responsible for the management and delivery of Property Claims and assessing service including claims lodgement and management across the IAG brands. As the leader of this business I am responsible for providing world class customer and partner claims experience, driving productivity, cost and quality outcomes to the short tail claims objectives.

• Team Manager : Property Claims and Assessing

  • Jan 2009 - Jul 2013

  Leading a group of 15 lodgement and claims staff, performing a wide range of duties of coaching and monitoring calls to influencing customers experience from lodgement to finalisation.

• Team Manager - Lodgements : Motor and Property

  • Jan 2005 - Jan 2009

  Leading consultants who are trained in lodgements, providing my team with coaching, guidance and direction to achieve targets and expectations set, leading a group of 15 FTE staff members.



CGU Insurance

• Australia
• Insurance
• 700 & Above Employee

• Senior Consultant - Lodgements : Motor and Property

  • Jul 2003 - Jan 2005

  Assist and support my team manager and team in addressing customer inquiries. Some coaching provided to assist with the team achieving targets and customer outcomes. Assist and support my team manager and team in addressing customer inquiries. Some coaching provided to assist with the team achieving targets and customer outcomes.



CGU Insurance

• Australia
• Insurance
• 700 & Above Employee

• Claims Consultant - Lodgements : Motor and Property

  • Jul 2001 - Jan 2003

  Assist and support my customers inquires, assist them with lodging an insurance claim, providing a high level of customer service Assist and support my customers inquires, assist them with lodging an insurance claim, providing a high level of customer service



awpl

• Australia
• Retail
• 1 - 100 Employee

• Retail Manager - Melbourne Airport

  • Dec 2000 - Jun 2001

  Retail manager of RMW store at Melbourne airport.

• Purchasing Manager

  • Dec 1998 - Dec 2000

  Purchasing store goods for National stores

• Warehouse Manager

  • Dec 1996 - Dec 1998

  Full ownership and accountability of warehouse duties for national retail shops

• Warehouse Worker

  • Dec 1995 - Dec 1996

  General warehouse duties, assistant to warehouse manager