Chinese Editor

• Jul 2020 - Present

Clerical Assistant

• Aug 2016 - May 2017

• Provide general office support, filing, typing, coping, generate reports, and create presentations. Reply to email, telephone, or face to face enquiries. • Maintain supplies inventory, develop more efficient system for future work, and resolve work-related issues. Assist and direct visitors. • Provide general office support, filing, typing, coping, generate reports, and create presentations. Reply to email, telephone, or face to face enquiries. • Maintain supplies inventory, develop more efficient system for future work, and resolve work-related issues. Assist and direct visitors.

Shift Leader

• Jul 2016 - Nov 2016

• Ensure standards for quality, customer service, and health and safety are met. Resolve customer complaints, guide them and provide relevant information.• Count money in cash drawers and safe deposit to ensure that amounts are correct, keep records of sales, and deposit money to the bank every night. • Ensure standards for quality, customer service, and health and safety are met. Resolve customer complaints, guide them and provide relevant information.• Count money in cash drawers and safe deposit to ensure that amounts are correct, keep records of sales, and deposit money to the bank every night.

Customer Service

• Jul 2014 - Jul 2015

• Answer an average of 100 calls per day by addressing customer inquiries, solving problems and providing information.• Gather and verify all required customer information for tracking purposes. • Answer an average of 100 calls per day by addressing customer inquiries, solving problems and providing information.• Gather and verify all required customer information for tracking purposes.

Assistant Manager

• Apr 2011 - Jul 2015

• Train new staff on proper use of equipment, food handling, and portion sizing.• Count money in cash drawer, keep records of sales, and make payments.• Answer telephone calls and responded to inquiries.• Present menus to patrons and answer questions about menu items, making recommendations• Request and record customer orders, and computed bills • Train new staff on proper use of equipment, food handling, and portion sizing.• Count money in cash drawer, keep records of sales, and make payments.• Answer telephone calls and responded to inquiries.• Present menus to patrons and answer questions about menu items, making recommendations• Request and record customer orders, and computed bills

Cashier and candymaker

• Mar 2014 - Sep 2014

• Organize racks and shelves to maintain the visual appeal of the store.• Earn management trust by serving as key holder, responsibly opening and closing store.• Bagged, boxed or gift-wrapped sold merchandise per customer's request.• Hand make daily fresh chocolate products and assisted with coffee shop. • Organize racks and shelves to maintain the visual appeal of the store.• Earn management trust by serving as key holder, responsibly opening and closing store.• Bagged, boxed or gift-wrapped sold merchandise per customer's request.• Hand make daily fresh chocolate products and assisted with coffee shop.

Tutor

• Apr 2014 - Jul 2014

• Implement reading and writing workshops to increase student literacy• Improve student's mathematics skills through question and practice.• Assist with student's homework and help prepare for test. • Implement reading and writing workshops to increase student literacy• Improve student's mathematics skills through question and practice.• Assist with student's homework and help prepare for test.