Giada V.
Loan Associate at Bank of Marin- Claim this Profile
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Inglese Native or bilingual proficiency
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Serbian Elementary proficiency
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German Professional working proficiency
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Spanish Full professional proficiency
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Italian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified front desk representative
AHLEI - American Hotel & Lodging Educational InstituteMay, 2023- Nov, 2024 -
Fit in deutsch
Goethe-Institut ItaliaMar, 2001- Nov, 2024
Experience
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Bank of Marin
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United States
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Banking
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200 - 300 Employee
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Loan Associate
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Feb 2022 - Present
Stay up to date on processing , updating and correcting documents received from the boarding department and Insurance agencies, working closely with the Bank's Insurance tracking vendor Quietrack to apply policies in force. • Problem solving cancellation notification documents and correct deficiencies such as Insufficient coverage amount/ high deductible amounts limits reflecting on the policies by consulting the Appraisal documents to establish if the policy received is acceptable by consulting and verify appraisals with escrow officers for approvals. • Verifying that all the necessary information are reflecting in the policy for each loans to avoid applying the lender force place insurance into the Real Estate\Commercial Follow up very closely with the vendor making sure the policies are uploaded accurately on their portal to place the status of the loan as compliant with the Bank's procedures. • Reviewing and revising accurately newly boarded loans Insurances, whether it is for Hazard or Flood ( NFIP/PFI policies) for HELOC/ HMDA or Commercial loans received by Loan operations department among the HMDA packages in which it will be forwarded to the referenced department for review. • Processing payments/ refunds by issuing checks for Flood and Hazard force place insurance Show less
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Westamerica Bank
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United States
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Banking
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100 - 200 Employee
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Loan Processor III
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Oct 2019 - Feb 2022
Reviewed Hazard and Flood Insurance for completeness, identified missing documentation • Responsible without supervision to monitor all loan types for required Flood Insurance utilizing reports and notifications. Under strict timelines ruled by the Federal Law, I send required letters and/or force placement of insurance through the bank's designated vendor. • Process, sort and document information for insurance documents received via mail on a daily basis also for Hazard requirements, including but not limited to General Liability, Farm Liability , Dwelling and Business Personal Properties. • Reports, spreadsheets and conversation logs completed with accuracy. • Exceptional customer service is provided whether working with a customer directly or by working with branches to answer questions, process transactions, and resolve issues. Comfort and confidence in working directly with senior banking staff. Show less
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West Elm
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Retail
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700 & Above Employee
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Retail Salesperson
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Sep 2019 - Oct 2019
Provided , friendly and energetic customer service Achieved established sales and contest goals Maintained knowledge of current sales and promotions Assisted customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders Effective selling techniques to build multiple sales and increase productivity Process, ticket, and restock merchandise as needed Complied with all Company policies and procedures Show less
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Solano Sports Physical Therapy
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United States
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Physical, Occupational and Speech Therapists
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1 - 100 Employee
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Receptionist front desk
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Jun 2019 - Sep 2019
Greeting patients professionally both in person and on the phone Quickly answering or properly referring questions and issues Optimizing provider schedules and patient satisfaction with efficient scheduling Notifying providers of patient arrivals Comforting patients by anticipating anxieties and effectively answering questions Ensuring availability of treatment information by retrieving and updating patient records Verifying financial records and collecting patient charges while filing and expediting third-party claims Show less
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H&R Block
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United States
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Retail
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700 & Above Employee
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Receptionist desk
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Jan 2018 - Feb 2019
Greet clients in a friendly, and inviting manner Match clients with the best-suited tax professional for their needs Handle client exits by ensuring all current and future needs are met Filing accurately clients reports and ITIN documents Maintain office cleanliness and organization of resources with team members Greet clients in a friendly, and inviting manner Match clients with the best-suited tax professional for their needs Handle client exits by ensuring all current and future needs are met Filing accurately clients reports and ITIN documents Maintain office cleanliness and organization of resources with team members
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Air Force Inns
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United States
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Hospitality
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1 - 100 Employee
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Guest Service Representative
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May 2015 - Dec 2017
• Welcomed guests on arrival, displaying professional and friendly approach. • Administering check-ins and check-outs, processing guest payments. • Assigning rooms and taking care of administrative duties. • Delivering mail and messages. • Being a source of information to guests on various matters such as transport and restaurant advice. • Accommodating general and unique requests upon management approval. • Responded to guest inquiries, diffusing and resolved conflict, discrepancies or tense situations with guests complaints and special requests to increase customer satisfaction. • Oversaw fast-paced front desk operations and guests' needs at busy facility. • Working directly with the Air Mobility Command and the Air crew, by following the Military transit page schedule for the incoming and outgoing planes ( plane models C5, C17, KC135) transiting in Germany for military missions. Rooms assignments packages, including billing invoices, would be coordinated and prepared for the Active Duty members for their arrivals and departures based on the Air Force Instruction mandatory requirements. Show less
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Abilene Housing Auth.
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Building Materials
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1 - 100 Employee
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Receptionist front desk
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Jun 2014 - Sep 2014
Front desk receptionist Front desk receptionist
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Texas Health and Human Services
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United States
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Government Administration
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700 & Above Employee
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Receptionist front desk
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Dec 2013 - Feb 2014
Performed routine work operating a telephone switchboard/console and performing receptionist duties. Work involves placing, answering, and transferring local and long-distance calls; receiving visitors, and providing general information. Performed routine work operating a telephone switchboard/console and performing receptionist duties. Work involves placing, answering, and transferring local and long-distance calls; receiving visitors, and providing general information.
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Health Care Service Corporation
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United States
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Hospitals and Health Care
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700 & Above Employee
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Customer Advocate II
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Sep 2013 - Dec 2013
Bilingual (Spanish/English) customer service representative Maintained confidentiality and privacy about clients profiles by answering any questions related to their membership, benefits and claims Established and maintained working relationships in a collaborative team environment Planner, multi-task and problem solver Bilingual (Spanish/English) customer service representative Maintained confidentiality and privacy about clients profiles by answering any questions related to their membership, benefits and claims Established and maintained working relationships in a collaborative team environment Planner, multi-task and problem solver
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Food and Beverage Server
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Dec 2010 - Dec 2011
12 months cultural exchange programs for foreigners • Served food and beverages promptly with focused attention to customer needs. • Worked with POS system to place orders, manage bills, and handle complimentary items. • Cultivated warm relationships with regular customers. 12 months cultural exchange programs for foreigners • Served food and beverages promptly with focused attention to customer needs. • Worked with POS system to place orders, manage bills, and handle complimentary items. • Cultivated warm relationships with regular customers.
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Targetti Sankey S.r.l.
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Italy
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Receptionist front desk
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Oct 2007 - Dec 2010
Maintained organized a clean front office area to create professional and welcoming environment for visitors and employees. • Answering phone calls and translating in 4 different languages when necessary in a quick manner and routing the calls to the right department, whether in Italian or any other Foreign Language of my knowledge including responding to emails, faxes, mailing out documentations in a prompt and timely manner. • Data entry client's orders of lighting products into the AS400 Software system of the company • Coordinating, accurately organizing or creating files and folders for each of our clients • accepting, delivering and coordinating pick up/outgoing packages and document envelopes with vendors such as FEDEX, DHL,UPS • Scheduled, coordinated booked and confirmed appointments and meetings. Show less
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Education
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1998 - 2004
I.T.C. GOBETTI-VOLTA, Florence Italy
High School Diploma, Foreign Languages and Literatures, General
Community
