Operations Director

• Apr 2020 - Present

Supply Chain Manager

• Aug 2018 - Apr 2020

After-sales Manager

• Jun 2014 - Jul 2018

Delivery management: planning and supervising the products staging and dispatch, according to the customers’ forecast and delivery instructions. Customer service: providing prompt support and resolution to any issue or request from corporate customers. Building a trustworthy and dedicated relationship with customers. Repair service management: supervising the repair team, monitoring SLAs, collecting and analyzing repair reports, producing SLA/MTBF/faults statistical reports. Procurement: monitoring stock and planning procurement, overseeing the import procedures. Show less

International Sales & Marketing Assistant

• Feb 2014 - Jun 2014

Guest Relations Manager

• Apr 2013 - Aug 2013

Ensuring a positive and pleasant stay for foreign guests; providing prompt solutions to guests’ issues or complaints; collecting feedback to improve the hotel’s service for foreign guests; providing basic Hotel English training for the staff Ensuring a positive and pleasant stay for foreign guests; providing prompt solutions to guests’ issues or complaints; collecting feedback to improve the hotel’s service for foreign guests; providing basic Hotel English training for the staff

Guest Relations Officer

• Nov 2012 - Mar 2013

Meeting and greeting guests in the lobby of the hotel; assisting guests with any issue related to their stay at the hotel; helping to promote the international image of the new hotel branch. Meeting and greeting guests in the lobby of the hotel; assisting guests with any issue related to their stay at the hotel; helping to promote the international image of the new hotel branch.

Tutors Supervisor for Chinese Students, Marco Polo Programme

• Mar 2012 - Aug 2012

Welcoming and providing assistance to the newly arrived Chinese students, aiming to enrol in undergraduate and postgraduate university courses in Milan through the Marco Polo Programme (a diplomatic/political/educational collaboration project between Italian higher education and Chinese ministry of Education) - Assisting Chinese students with their Visa and University application - Arranging individual and group meetings between students and academic departments/lecturers Coordinating 18 junior tutors - Planning the tutoring schedules and activities - Coordinating the information exchange within the tutors’ group and with the University organs - Planning field trips and cultural activities to socialize Chinese foreign students into Italian University Life Collaborating with the academic organs to improve the relations and mutual understanding between the University and the Chinese students group (translations, consulting) Show less

Italian language teacher for chinese learners

• Jan 2012 - Jul 2012

Italian language course for beginners and A1 level learners. Italian language course for beginners and A1 level learners.

Junior Advisor at China Desk

• Oct 2010 - Dec 2011

Providing efficient problem solving for any issue Chinese students could face while attending an undergraduate or postgraduate course; upon request, arranging individual consulting sessions and study groups; providing guidance and orientation activities concerning the University’s educational programmes, in collaboration with the academic organs and offices; managing the China Desk mailbox Providing efficient problem solving for any issue Chinese students could face while attending an undergraduate or postgraduate course; upon request, arranging individual consulting sessions and study groups; providing guidance and orientation activities concerning the University’s educational programmes, in collaboration with the academic organs and offices; managing the China Desk mailbox