Experience

Al Duca D'Aosta

• Italy
• Retail
• 1 - 100 Employee

• Assistant Store Manager

  • May 2022 - Present

  The collections of over 100 top fashion designers, wisely selected in quality and elegance, are combined each other in recognizable style. Here you may find the best runway looks, IT bags and icon accessories of latest collections. "Al Duca d'Aosta" stores are now present in seven cities in the Northeast of Italy.• Guarantee the pursuit of the qualitative / quantitative objectives assigned by the Store Manager.• Improve in-store retail productivity.• Team management 16 people.• Ensure team motivation.• Collaborate with the Store Manager for effective in-store event management.• Support the back office e-commerce department.



1PHOTO - digital content factory

• Italy
• Technology, Information and Internet
• 1 - 100 Employee

• Product Manager & Stylist

  • May 2021 - Feb 2022

  Photographic Agency, e-commerce dedicated to professional product photography. Still-life mannequin, shooting and video to use on all media: e-commerce, websites, brochures and catalogs.• Head of the shooting department, team of 8 people. • Working with other creative teams on identifying stories in the fashion e-commerce world.• Supporting the preparation of the shooting.• Preparing fashionable style combinations.• Assisting during the shooting (garment fit control, product positioning, etc.)• Organize and catalog the photographs and perform an initial screening of the shots together with the client and photographer in order ti find the most effective photos for each assigned project.



Luigi Fedeli e Figlio srl

• Italy
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Store Manager

  • Aug 2018 - Mar 2020

  Recruiting, training, and supervising staff.Managing budgets, and maintaining statistical and financial records.Dealing with customer issues and complaints.Overseeing pricing and inventory control.Ordering, receiving, price changes, handling damaged products, and returns.Problem solving, and handling unusual circumstances.Developing relationships with customers by finding out their details and adding them to the CRM.Collaborating with VIP clientele and paying extra special attention to their fashion styles and ideas.Analysing sales and stock information to ensure the correct business decisions going forward.Working closely with the company as buyer for the store in London ( Spring/Summer Collection 2019- Fall/Winter Collection 2019/20 ).Responsable concerning all the duties regarding the maintenance of the store.Inspiring the retail team with a positive attitude and enthusiasm.Be a shining example of well behavior and high performance

• Assistant Manager

  • Jan 2017 - Jul 2018

  Acknowledging customers on arrival, identifying their needs and attending to their requirements.Proactively supporting the store team and manager to reach targets for profits, margins & revenues.Collaborating with VIP clientele and paying extra special attention to their fashion styles and ideas.Setting up merchandise displays to create great visual impact, engage customers and spark interest.Opening and closing the store as key holder and evaluating team sales reports to see buying trends.Developing relationships with customers by finding out their details and adding them to the CRM.Processing payments through the till by card, cash, administering exchanges and store credit.Taking on the responsibilities of the Store Manager in their absence and motivating a team of staff.Delivering excellent sales service to exceed customer expectations for response, attitude and time.Assuming store manager level responsibilities in their absence and leading the team to drive sales, profits and performance.Maximising product sales through the CRM and supporting the store team and manager to reach targets and profit goals.Analysing sales product reports and applying knowledge of luxury retail and the fashion industry to identify best sellers.

• Senior Sales Assistant / Supervisor

  • Oct 2015 - Dec 2016

  Working closely with clients to provide brilliant customer service by showing genuine friendliness and understanding.Interacting with VIP clientele and staying in contact with customers who return and ask for me due to the level of service.Welcoming, greeting and acknowledging customers on arrival and responding quickly to their queries and sales enquiries.Diplomatically resolving problems and complaints and developing and maintaining strong relationships with all customers.Opening and closing the store and checking security locks, windows and doors as a key holder to the London branch.Serving a range of clients and operating the till whilst processing cash/card payments including exchanges and store credit.Helping the store manager with mannequin styling, dressing, organising merchandise and rolling out new fashion items.Utilising the CRM to connect with clients and update them with new collections, sales offers, promotions and beautiful items.Assisting the manager as a multi-tasking sales assistant with ad hoc tasks and store layout, display preparation and sales.



Trops Spa - NonSoloSport

• Italy
• Retail Apparel and Fashion
• 100 - 200 Employee

• Sales Assistant

  • Jan 2011 - Sep 2015

  Developed rapport to understand customer requirements and show them a range of products.Provided guidance on specific sizes, colours, trends, prices and styles of items for customers.Delivered exemplary levels of customer service to create repeat sales business and client retention.Helped with clothes and shoes selection, fitting, and trying other styles to suit customer needs.Processed purchases through the cash register, monitored stock control and recorded inventory.Operated the computerised cash register and performed cash handling and visual merchandising.Promoted special offers, combinations and deals to attract customers and elevate sales figures.



Alice Agency, La Rinascente, Unix Profumeria

• Perfume Promoter

  • 2008 - 2010

  Promoted fragrances by Giorgio Armani to gain customer interest in buying the latest products.Responded to queries regarding the use of such fragrances for certain types of occasions.Simplified product information and pricing to enable customers to proceed and purchase. Promoted fragrances by Giorgio Armani to gain customer interest in buying the latest products.Responded to queries regarding the use of such fragrances for certain types of occasions.Simplified product information and pricing to enable customers to proceed and purchase.



Fidel Calzature

• Retail Assistant - Shoe Sector

  • 2005 - 2006

  Greeted customers and helped by advising on shoe selection, size and general fashion advice.Improved sales figures by developing relationships with clients and getting on first name terms.Explained shoe styles and suitability by answering queries on quality, material and appearance.Suggested styles that matched client needs leading to enhanced revenues and product sales. Greeted customers and helped by advising on shoe selection, size and general fashion advice.Improved sales figures by developing relationships with clients and getting on first name terms.Explained shoe styles and suitability by answering queries on quality, material and appearance.Suggested styles that matched client needs leading to enhanced revenues and product sales.



Anna Gioielli

• Retail Assistant - Jewellery (Summer Position)

  • 2003 - 2005

  Attended to customers in the shop and provided a counter service to present jewellery products.Discussed payment terms and incentives to measure customer interest and level of committment.Maximised revenues by closing business on the spot and up-sold other products where possible.Took items out of cases and sat at tables to show high-quality, beautiful and colourful jewellery. Attended to customers in the shop and provided a counter service to present jewellery products.Discussed payment terms and incentives to measure customer interest and level of committment.Maximised revenues by closing business on the spot and up-sold other products where possible.Took items out of cases and sat at tables to show high-quality, beautiful and colourful jewellery.