Giacomo Puccini

Technical Architect, Voice Services at MSD Czech Republic
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Contact Information
us****@****om
(386) 825-5501
Location
Prague, Prague, Czechia, CZ
Languages
  • Español Native or bilingual proficiency
  • English Full professional proficiency
  • Italiano Limited working proficiency

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Quenton Scoop

Giacomo is a very driven and professional engineer. I have worked with him for 2 years and he was of great impact for the company NTT Ltd. Rarely have I experienced such a calm and positive and driven person.

Gabriel Zuleta Osorio

Giacomo is one of the most committed and intelligent people I have ever worked with. He is not afraid of challenges, difficult jobs, or learning new knowledge to meet new responsibilities and achieve excellent results. Working with him is already a great advantage to achieve the desired goals

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Credentials

  • Implementing Cisco Collaboration Cloud and Edge Solutions
    Cisco
    Oct, 2021
    - Nov, 2024
  • Audiocodes certified associate
    AudioCodes
    Aug, 2019
    - Nov, 2024
  • Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
    Cisco
    Dec, 2021
    - Nov, 2024
  • Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
    Cisco
    Dec, 2021
    - Nov, 2024
  • Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
    Cisco
    Dec, 2021
    - Nov, 2024
  • Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
    Cisco
    Dec, 2021
    - Nov, 2024
  • Cisco Certified Network Professional Collaboration (CCNP Collaboration)
    Cisco
    Apr, 2021
    - Nov, 2024
  • Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
    Cisco
    Apr, 2021
    - Nov, 2024
  • Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
    Cisco
    Apr, 2021
    - Nov, 2024
  • Cisco Certified Network Associate (CCNA)
    Cisco
    Apr, 2019
    - Nov, 2024
  • Cisco Certified Specialist - Collaboration Core
    Cisco
    Dec, 2020
    - Nov, 2024
  • Cisco Certified Network Associate Collaboration (CCNA Collaboration)
    Cisco
    Apr, 2019
    - Nov, 2024

Experience

  • MSD Czech Republic
    • Czechia
    • Pharmaceutical Manufacturing
    • 400 - 500 Employee
    • Technical Architect, Voice Services
      • May 2022 - Present

      Product owner of Cisco call manager (CUCM), Cisco Unity (CUC), Imagicle suite portfolio (call recording, Attendant console), Ascom-Dect PBX IPBS, IPBL gateways, Cisco Attendant Console.Provide T3/T4 Deliver & Support technical expertise for all Voice products from Voice Product portfolio and act as technical escalation expert​.Independently lead resolutions of complex major incidents and service disruptions​.Interface (full accountability and leadership) between technical engineers, management and clients for projects / programs / incidents requiring executive attention including regular reports​.Advocate ITIL practices, service delivery methodologies and DevOps practices and coach others​.Prepare products and process strategies, technical designs and lead their execution into PROD including financial prudence and regular interactions with vendor​.Technical leader for global programs coming as feedback within product OR as a request from other Product Owners.​Co-create highly functional environment through workshops, experimentation. Actively look for improvements/feedbacks in Product Dev / Delivery or Support area and lead implementation​. Show less

    • Unified Communications Specialist
      • Jul 2020 - May 2022

      1. Provide expert Tier 2/3 support for Unified Communication technologies.2. Act as second line technical specialist in Unified Communication technology with focus on a IP Telephony or Video/Web Conferencing.3. Independently will be able to troubleshoot INC and WO coming to Tier 2/3 queue.4. Ability to work directly with internal customers and troubleshoot IP Telephony incidents globally and Web conferencing issues.5. Responsible for technical implementation of unified communication projects.6. Responsible for HW/SW LCM management in UC area7. Responsible for upgrade of CORE Infra in UC area8. Adhere ITIL practices and methodologies service delivery while meeting time-lines, business deliverables and SLA.9. Involve in other related global & regional initiatives and duties as directed by the management.10. Continuously review and update operational runbooks and share with team.11. Continuously look for regional improvements in operations and manage Tier I.12. Interact directly with the business to assist in providing direction on appropriate usage of Unified Communication technologies.13. Engage and collaborate worldwide to support and maintain solutions to enable effective communications tools. Show less

  • NTT Ltd.
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Unfied Communication Engineer L2
      • May 2018 - Jul 2020

      Provide remote technical support to clients in Europe. Identify root cause of incidents. Ensure resolution of incidents and service requests. Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement. Review the recurring or high impact incidents and manage them through the problem management process. Work Keeping the KPI's and SLA accord the agreement with different clients in EU. Manage ticketing with ITSM and Omnichannel (Genesys Workspace). Configure and Troubleshooting of CUCM (till 12.x), integration with IM & presence, UCCX (contact center), attendant console and Expressway C and E as well. Configure and troubleshooting Voice gateway 2901 for ISDN connection, SIP trunks and voice translation rules, Configure and troubleshooting video conference solutions for enterprise environment MX series, EX and DX series, video meeting server, Polycom endpoints etc. Configure and troubleshooting Cisco Telepresence MCU, Cisco Meeting server, TMS Show less

  • PDVSA Petroleos de Venezuela S.A.
    • Telecom team leader
      • Dec 2016 - Dec 2017

      In this position I was able to consolidate a work team of 10 engineers and technicians focused on the integral attention of the Telecommunications for the oil industry as well as improvements to the administration process of maintenance plans of the platform, the main activities of the position are Administration and maintenance of the SM and MM fiber optic network. Repair of fiber failures and cuts with specialized equipment such as OTDR, Fujikura 50S Fusion Splicer.Administration and configuration of transmission and microwave systems, Wireless Airfiber 10 Ceragon, Alcatel, Ubiquiti Nano station, FluiMesh, Ericsson Minilink radio. Administration and configuration of Ericsson OMS 3255, OMS 1240 and DWDM MHL3000 optical multiplexers. Administration and configuration of Motorolla's Quantar conventional radio systems and Motorolla's Apco16 and Apco25 digital and analog trunked system and terminal configuration for refinery and pipeline field operations.Administration and configuration of the Consillium - Norcontrol maritime traffic radar system Show less

    • Videoconference and voice team leader
      • Jun 2008 - Dec 2016

      Supervision of a team of 6 audio/video engineers (AV engineer), as well as coordination and interaction with other working groups for the best service provision.Attention and scheduling of corporate user videoconference requests (around From 300 video conference sessions attended monthly).Administration and Configuration of video conferencing network core in data center with Cisco/Codian 8420 series multipoint equipment, Tandberg Gatekeeper, Cisco VCS, Cisco TMS server scheduling system, Tandberg video content.Remote and on-site management and configuration of network equipment for video conferencing or telepresence terminals for rooms nationwide with various models Cisco Ex90, C60, C90, CX20, Tandberg 7000/8000, Polycom, Creston. Planning and administration of network segments assigned to the different equipment at a regional level. As well as the application of parameters for quality of service (QoS Diffserv) in the different terminal equipment to guarantee the optimum quality of audio and video calls in a large scale corporate network environment.Installation, configuration and integration of the PEXIP infinity videoconferencing system with the pre-existing network based on Cisco/Codian MCUs as well as the range of Polycom and Yealink video phones interacting with different protocols such as SIP, H323, WebRTC through the Cisco VCS, Tandberg Gatekeeper for the extension of the service to web clients, Voip phones, conventional video conference rooms on a regional scale.Integration through SIP trunks the PEXIP Infinity system with the cisco CUCM. Administration and configuration of PEXIP Infinity virtualized video conferencing system based on Linux and Xen Server. Show less

    • Telecom Project Leader
      • Aug 2009 - Jun 2012

      Develop technical specifications and continue with the procurement of the equipment.Lead the installation of the equipment and supervise the tests.Close the project and execute the formal delivery to the clients.Achievements:Project 1: Deployment of the central videoconference core by installing 3 multipoint videoconference points one per PDVSA Region (Center, West and East), with 600 meeting rooms at national and international level. With a capacity of 360 simultaneous video calls.Project 2: Installation of 34 ADM Ericsson Marconi nodes with SDH STM-64 technology through 1500 km of optical fiber with different types of cables directly buried and aerial as OPGW. Commissioning and network planning, testing of optical links, configuration of Metroethernet VLAN links from the main locations to PDVSA headquarters. Routing tests. Finally, implementation of the NMS network management system. Show less

    • Telecom Field Service Engineer
      • May 2004 - Jun 2008

      Fiber optic splicer with Fujikura 40S and 50S fusion machines.Measurement and testing of optical fiber with Yokohawa OTDR equipment, Siecor.Supervision and installation of optical fiber laying with OPGW cable for electrical substations. Fiber optic installations with ADSS cable and directly buried.Measurement of optical fiber laying with OTDR in Data center, telecommunication rooms and electrical substations.Management and configuration of SR500 microwave point multipoint radio systems for telemetry of oil pipelines, polyducts and gas pipelines in the oil industry.Administration and configuration of ATM network based on nortel networks Passport 7000 equipment. Configurations of PVC links, SPVC, numbering plan for tandem exchange. Bandwidth modification for WAN links.Management and configuration of fiber optic ring with SDH ADM Huawei OptixMetro 1050 equipment.Management and configuration of fiber optic ring with ADM JungleMux SONET OC3 equipment. Show less

Education

  • Universidad Nacional Experimental del Táchira
    Electronic engineer, Electronic Engineer
    1998 - 2003
  • Universidad de Oriente (VE)
    Diploma in Telecomunications, Diploma in Telecomunications
    2007 - 2008

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