Giacomo Panzica La Manna
Croupier at Genting Casinos UK- Claim this Profile
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Italiano Native or bilingual proficiency
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Español Full professional proficiency
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English Full professional proficiency
Topline Score
Bio
Francesca Manfredi
Giacomo is an all-round marketing and communication Manager who I am pleased to highly recommend. His ability to find good solutions in challenging situations is on of his greatest asset. Ambitious, charismatic, very focused he is a really hard working with excellent communication and managerial skills to interface with individuals at all levels.
Francesca Manfredi
Giacomo is an all-round marketing and communication Manager who I am pleased to highly recommend. His ability to find good solutions in challenging situations is on of his greatest asset. Ambitious, charismatic, very focused he is a really hard working with excellent communication and managerial skills to interface with individuals at all levels.
Francesca Manfredi
Giacomo is an all-round marketing and communication Manager who I am pleased to highly recommend. His ability to find good solutions in challenging situations is on of his greatest asset. Ambitious, charismatic, very focused he is a really hard working with excellent communication and managerial skills to interface with individuals at all levels.
Francesca Manfredi
Giacomo is an all-round marketing and communication Manager who I am pleased to highly recommend. His ability to find good solutions in challenging situations is on of his greatest asset. Ambitious, charismatic, very focused he is a really hard working with excellent communication and managerial skills to interface with individuals at all levels.
Credentials
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Eccellenze in Digitale
GoogleNov, 2016- Nov, 2024
Experience
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Genting Casinos UK
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United Kingdom
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Entertainment
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700 & Above Employee
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Croupier
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Dec 2017 - Present
Function as Dealer -Providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience. -Rewarded several times from the casino management for the outstanding customer service -Greet guests upon arrival at the table and provide prompt, showing excellent customer service. -Performing dealing services at assigned gaming table in accordance with established policies and procedures and making customers aware of said rules and procedures. -Maintaining continuous security of assigned game. -Supervising Kalooki Competition. Function as Slot Host: -Confidently welcome new and regular customers to the Electronic Gaming Area. -Building ongoing relationships by knowing how to approach and talk to the players. -Diligence to ensure impeccable machine standards. -Offer full effective assistance when required. -Liaise with the management to maximize the operational efficiency, success of the planned promotions and constant flow of communication. -Run electronic game competitions. Function as Receptionist: -Greet and welcome new and regular customers to the club. -Log in existing customers through their membership cards as well as their date of birth. -Register new customer recording all the details from theirs IDs'. -Ensuring that all the required details are correctly registered. -Conduct global research through the Genting database to find if a customer is or is not associated with Genting Casinos. -Answering and forwarding calls to the concerned person focusing on the caller details and purpose maintaining the highest customer service standards. -Inform management for VIP customers as well as for customers that require manager attention. -Suspension of customer profiles upon manager request (SENSE enrolment, ECDDs, Local suspensions, Groupwide suspension, etc.) as well as lifting suspension and bans as per company policy and management requests. Show less
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Patronus FZE
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Dubai, United Arab Emirates
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Event Management Officer
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Oct 2021 - Apr 2022
- Provide the necessary specialist services in the specified projects and according to the Clients. - Provide the necessary specialist representation in meetings. - Ensure that the operational project requirements and instructions are adequately implemented and functioning in an efficient and effective way. - Any other expertise-related function as directed by senior management team. - Timely execution of deliverables. - To carry duties in the territories where the Projects shall be undertaken (outside the country of residence of the Contractor) and as identified by PATRONUS. Show less
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International Gemological Institute - IGI
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United States
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Retail Luxury Goods and Jewelry
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200 - 300 Employee
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Marketing Manager
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Aug 2011 - Apr 2016
- Responsible for Middle East marketing and business development. - Developed marketing strategies for jewelry certification services and courses. - Managed outreach initiatives, representing company at events and exhibitions. throughout the Middle East to build client relations and acquire new customers. - Analyzed and proposed opportunities to expand IGI's presence across Middle East, promoting company’s services and courses to government and private entities. - Successfully launched and managed two editions of I.G.I. Professional Jewelry Designing course in Bahrain in partnership with Bahrain’s Education Department, Ministry of Commerce and Tamkeen initiative. - Analyzed market data and research to forecast business trends. - Led the realization and integration of corporate PR material and documentation. - Managed company’s relations with the media, successfully increasing exposure. Show less
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Radio Up
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Palermo y alrededores, Italia
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Freelance Journalist
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Apr 2010 - Aug 2011
- Lead commentator; managed 5 person team for program, content development. - Lead commentator; managed 5 person team for program, content development.
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Proximia by Havas
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Spain
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Advertising Services
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1 - 100 Employee
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Media Planner
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Feb 2009 - Dec 2009
- Planned local and national advertising campaigns for beverage, sport, retail sectors. - Managed and negotiated advertising space with media agencies. - Monitored campaign results and handling client follow-up to ensure satisfaction. - Assisted media buying director in negotiating ad space discounts, closing contracts. - Planned local and national advertising campaigns for beverage, sport, retail sectors. - Managed and negotiated advertising space with media agencies. - Monitored campaign results and handling client follow-up to ensure satisfaction. - Assisted media buying director in negotiating ad space discounts, closing contracts.
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Education
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2016 - 2016
Shaw Academy
Diploma in Social Media Marketing and O.R.M., Social Media -
2008 - 2009
Universidad de Zaragoza
Master en Comunicacion de Empresa y Publicidad, Marketing -
2002 - 2008
Università degli Studi di Palermo
Laurea in Filosofia della Conoscenza e della Comunicazione, Philosophy of the Theories and Techniques of Mass and Interpersonal Communication
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