Giacomo Lombardi
Lead Business Analyst at Methods Analytics- Claim this Profile
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Italian Native or bilingual proficiency
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Artificial Intelligence Foundations: Machine Learning
LinkedInMar, 2021- Nov, 2024 -
Artificial Intelligence Foundations: Thinking Machines
LinkedInMar, 2021- Nov, 2024 -
Product owner training
QuantaMay, 2018- Nov, 2024 -
SAI certification: Tools and techniques for the management and analysis of data
University of Pisa
Experience
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Methods Analytics
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Lead Business Analyst
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Dec 2021 - Present
Leading the Business Analyst community of practiceManaging and driving the corporate level OKRs (objectives and key results)Managing the Business Analyst profession across the organisation.Setting standards on how to do business analysis within the organisation Establishing and reinforcing the role of Business Analysts in Methods AnalyticsSupporting commercial to promote and sell business analysis to potential clientsDriving recruitment and the skills and TLMs required in the teamLine managing Senior BAs, and overseeing the development of mid level members of the teamAs well as working with clients at a Principal Business Analyst level. I worked in the:- Public Healthcare sector for project such as: - Mapping application and data asset usage for a health improvement discovery project - Using NLP to improve the complaints handling process - Calculating the likelihood of skin cancer illnesses for dermatology patients based on the doctor's free text field notes.- Defence sector, working on: - three dashboard building projects for different areas (Finance, Cyber security and supply chain)Private sector, with:- My Life Kit: setting up the infrastructure and the data science logic for a start up organization
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Senior Business Analyst
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Dec 2020 - Nov 2021
Setting strategy and objectives for small to large transformation projects and programmes. Working with other members of the delivery team, I am responsible for eliciting the actual needs of stakeholders and applying this knowledge to delivery targets and goals to aid in successfully project delivery to maximise benefits. This frequently involves investigating and clarifying their expressed desires in order to determine underlying potential issues and causes of misunderstanding. Also playing a role in aligning any designed and delivered solutions with the needs of stakeholders in the context of strategic goals and industry best practice.In this role I've been:- Using data modelling practices to analyze client's findings and creating suggestions for strategic and operational improvements and changes. - Investigating, analyzing, visualizing, articulating and solving complex problems and concepts, and make disciplined decisions based on available information. -Ensuring that the business solution aligns with the vision, mission, objectives, strategy and the business and user needs and can identify and recognize a viable solution or control. - Working with varied Tools and Technology including coding and database tools to understand data structures and linkages- Driving analysis and identifying, prioritizing and implementing improvements and efficiencies, ensuring that the organization derives maximum value from services. - Focusing on the representation of organizational processes, roles and data models and whether they can be used to represent subjects at various levels of detail or complexity. - Listening to the needs of technical and business stakeholders and effectively translate and accurately communicate to technical and non-technical stakeholders
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npower
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United Kingdom
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Utilities
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700 & Above Employee
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Senior business analyst
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Apr 2018 - Dec 2020
Data Quality Assurance team.• Working to optimise the data migration for all npower customers from SAP to Eon's platform• Took the lead on the architecture, design and build of an automated SAS reporting tool that is being used by hundreds of people in the business during the migration of npower data.• Querying and enriching datasets using SQL server, SAS and Infosphere• Investigating and identifying the root causes of data quality issues• Bulk cleansing hundreds of thousands of customer data items, ensuring compliance with data protection regulations• Recommending changes to systems and processes in order to stop the flow of poor quality data• Categorising enterprise-wide data to prioritise and report data quality issues• Building team’s product backlog and designing and mapping new processes• Proactively researching and working across teams to explore solutions that could improve ways of working and bring together multiple teams under one vision• Confidently translating business needs into technical requirements• Experience managing projects, processes and workloads. Acting as the main point of contact for senior stakeholders.• Process and context mapping, both high and low level• Working as part of an Agile scrum team and introducing new agile events to the team, such as “3 amigos”
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Business analyst - Release Analyst
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Oct 2016 - Apr 2018
- Prioritising resolutions for known defects and changes to Smart systems.- Delivering the maintenance releases for Smart systems as well as tracking changes and fixes during the maintenance period.- Working with business owners, IT, delivery partners (IBM and Wipro), solution consultants, test teams, change management and incident management to ensure quality, timeliness and efficiency of maintenance releases.- Ensuring quality of development and testing and checking that the integrity of the live environments is protected.- Coordinating release processes from development, through test, and into Live.- Monitoring the efficiency and effectiveness of the release management processes and making recommendations for improvement.- Representing the energy services business area in the Atlas replatforming project.- Managing governance of DCC outages to ensure impacts are found and mitigated.
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Analyst
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Jan 2016 - Oct 2016
-Maintaining and developing the Npower smart metering portfolio through data cleansing activities.-Analysing exceptions in relation to data errors, identifying trends, and completing root cause analysis.-Reporting errors in systems and processes to Managers and recommending corrective action where possible.-Ensuring data quality is maintained and improved in order to reduce complaints and improve npower’s market position.-Using a group of systems including WAM, SAP, MOP, JUMBO, CWM, Trilliant, Citrix, xoserve, and Microsoft Office.-Investigating and responding to a broad range of complex customer queries, liasing with other parties as necessary to deliver an appropriate and acceptable resolution for the customer.-Promoting and encouraging continuous improvement within business.
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Acorn Stairlifts
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Medical Device
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1 - 100 Employee
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Installation Coordinator
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Jan 2014 - Jan 2016
-Managing and coordinating a group of engineers -Planning installations and services as well as engineers weekly route -Dealing with all customer queries, and delivering a high standard of customer service -Ensuring all customer databases are up to date -Confirming all appointments and updating dealers -Ensuring all installations are distributed evenly and economically between the installers -Communicating clearly and concisely to all installation coordinators -Making sure all planned installs are confirmed and all replenishments are booked within an appropriate time frame and the shipping costs are reasonable -Point of contact to resolve any issues encountered by engineers and customers.
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Pioneer Initiatives
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Leeds, Regno Unito
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Independent Sales Advisor
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Sep 2013 - Oct 2013
Charity Fundraiser. Working on behalf of the British Heart Foundation, British Red Cross and Independent Age. The main task of the job is mainly to increase the contributions of individuals and groups for a charity by building relationships with customers in shopping centers. Charity Fundraiser. Working on behalf of the British Heart Foundation, British Red Cross and Independent Age. The main task of the job is mainly to increase the contributions of individuals and groups for a charity by building relationships with customers in shopping centers.
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Education
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2009 - 2013
Università di Pisa
Bachelor's degree, Economics and Business -
2009 - 2013
Università di Pisa
Bachelor's degree, Economia
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