Experience

ZAL Telecomunicazioni
• Italy
• Telecommunications
• 1 - 100 Employee
• Digital Marketing & CRM

  • Feb 2023 - Present

Components Engine
• Italy
• Software Development
• 1 - 100 Employee
• Marketing

  • Sep 2022 - Feb 2023

DMA S.r.l.
• Italy
• Construction
• Marketing strategico & CRM

  • Dec 2021 - Sep 2022

Polivet
• Brazil
• Veterinary Services
• 1 - 100 Employee
• Marketing Communication Manager & CRM

  • Jun 2020 - Dec 2021


Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative Facebook

  • 2019 - 2019

  - Management of customer requests (email, chat, phone), use of the Zendesk tool. - Problem Solving on Facebook products for Italian and English market. - Remote technical interventions on devices and accounts. - Troubleshooting problems related to pre and post sales. - Management of customer requests (email, chat, phone), use of the Zendesk tool. - Problem Solving on Facebook products for Italian and English market. - Remote technical interventions on devices and accounts. - Troubleshooting problems related to pre and post sales.



Futuro Credito e Assicurazioni

• CRM Consultant

  • 2018 - Aug 2018

  - IT Planning. - Study and development CRM system. - IT call-center management. - Customer Profiling activities. - Lead acquisition strategies. - Digital Marketing activity. - Automation Marketing Tool. - SMS & DEM - IT Planning. - Study and development CRM system. - IT call-center management. - Customer Profiling activities. - Lead acquisition strategies. - Digital Marketing activity. - Automation Marketing Tool. - SMS & DEM



Mark One 3D Printer

• CRM Specialist

  • Oct 2017 - Jan 2018

  - Consulting with the aim of implementing the open source platform Zoho CRM to support the Commercial Department. - DB creation for sending and DEM management. - Social Media Activity. - Search new customers through Linkedin and RocketReach - Consulting with the aim of implementing the open source platform Zoho CRM to support the Commercial Department. - DB creation for sending and DEM management. - Social Media Activity. - Search new customers through Linkedin and RocketReach



HASU SRL

• Italy
• Technology, Information and Internet

• Junior Digital Sales

  • Jul 2017 - Oct 2017

  Main roles: - Market research for the development of new digital projects. - Client identification and mapping strategies through the use of Linkedin and online research. - Presentation of Lead Generation services/products. - Reporting of campaigns and Facebook adv activities. - Conclusion of contracts and negotiation with clients. Main roles: - Market research for the development of new digital projects. - Client identification and mapping strategies through the use of Linkedin and online research. - Presentation of Lead Generation services/products. - Reporting of campaigns and Facebook adv activities. - Conclusion of contracts and negotiation with clients.



CoreTech s.r.l

• Machinery Manufacturing
• 1 - 100 Employee

• Marketing junior

  • Feb 2017 - Jun 2017

  Marketing and Sales Assistant: - Order management and relationships with partners, vendors and customers on the CRM platform. - Cold Call to present Cloud and Server products to potential new customers. - Support for corporate events organization and webinars. Marketing and Sales Assistant: - Order management and relationships with partners, vendors and customers on the CRM platform. - Cold Call to present Cloud and Server products to potential new customers. - Support for corporate events organization and webinars.