HR Operations Advisor - Italy Spain and Canada

• Jan 2023 - Present

• Works with line management providing advice and support, making recommendations for outcomes & solutions and provides advice & guidance for more complex areas of business, policy or issues. • Understands the internal & external environment, legislative landscape and able to contextualise HR issues for an area of the business or HR process. • Support day to day implementation of business projects within an area of the business. At this level requires an element of judgement about outcomes, standards, approaches to resolve any colleague or manager queries.• Be self-sufficient in all technical aspects of HR, e.g. legislation, business approach, etc. Is interpreting & applying company policy, procedures, precedents & standards. • Be the first point of contact for colleagues, Managers and provide support for HR processes and projects.• Provide a complete and confidential HR advisory service, being the first point of contact for employees. Be able to advise Managers in HR policies and procedures, specifically handling disciplinaries and grievances.• Responsible for starter, and leaver changes across the UK Head Office, producing documentation such as letters, contracts of employment, ensuring all communications are timely and accurate. Follow up on pre-employment references and medical checks and new starter packs. Manage the exit interview process and produce monthly exit analysis.• Assist the HR team with projects and ad hoc tasks. • Deliver values-driven service to your internal and external customers, by seeking to understand fully your customers’ needs, identifying and working to resolve issues, and delivering activities to address people challenges• develop time tracking system in Workday• develop payroll integration Show less

HR Ops Advisor , Italy, Spain & Greece

• Sep 2021 - Present

• Works with line management providing advice and support, making recommendations for outcomes & solutions and provides advice & guidance for more complex areas of business, policy or issues. • Understands the internal & external environment, legislative landscape and able to contextualise HR issues for an area of the business or HR process. • Support day to day implementation of business projects within an area of the business. At this level requires an element of judgement about outcomes, standards, approaches to resolve any colleague or manager queries.• Be self-sufficient in all technical aspects of HR, e.g. legislation, business approach, etc. Is interpreting & applying company policy, procedures, precedents & standards. • Be the first point of contact for colleagues, Managers and provide support for HR processes and projects.• Provide a complete and confidential HR advisory service, being the first point of contact for employees. Be able to advise Managers in HR policies and procedures, specifically handling disciplinaries and grievances.• Responsible for starter, and leaver changes across the UK Head Office, producing documentation such as letters, contracts of employment, ensuring all communications are timely and accurate. Follow up on pre-employment references and medical checks and new starter packs. Manage the exit interview process and produce monthly exit analysis.• Assist the HR team with projects and ad hoc tasks. • Deliver values-driven service to your internal and external customers, by seeking to understand fully your customers’ needs, identifying and working to resolve issues, and delivering activities to address people challenges Show less

Human Resources Coordinator - Italy Spain & Greece

• Apr 2020 - Sep 2021

• Provide advice to employees on company policies, procedures and documentation acting as the main point of contact.• Support the HR Manager in the recruitment and selection process, in liaising with the Talent Acquisition Team for ensuring a first level of assistance with the process, translations and the Applicant Tracking System • In conjunction with the HR Manager provide for the entire Region, the administrative support regarding hiring, resignation, promotions and changes across the Region, producing the relevant documentation such as job offers, contracts of employment, ensuring communications are timely and accurate and meet employment law requirements.• Liaise with the payroll providers to ensure that monthly payroll is administered in a timely and accurate manner, liaising with all relevant parties inclusive of the Finance team.• Manage the HR system, keeping it up to date and update the organizational charts accordingly.• Clean and maintain personnel files both hard and soft copies. • Record sickness and long-term absences. Monitoring and flagging when sickness is excessive informing payroll and HR Team.• Monitor probationary period and contract end• Run reports and follow up on Time Off management to ensure compliance with local regulations • Assist in administering the company annual salary and performance review process • Build and maintain collaborative working relationship with HR suppliers such as employment lawyers and assist the HR Manager in implementing new processes and procedures.• Prepare ad hoc reports on recruitment, staff details and any other HR KPIs that need to be tracked • Proactively propose ideas for improving the activities and or processes that are currently in place• Assist the HR team with special projects and ad hoc tasks.• Responsible for fully complying with the company’s policies and procedures and Data Protection legislation. Show less

People (HR) Specialist

• Apr 2018 - Apr 2020

- Acting as a first point of contact for line managers and employees - Supporting the employee base through resolution of first line queries - Managing and updating new starters, movers and leavers processes; benefits administration; employee references and management of the People mailbox for internal and external queries. - Managing duties for various People processes including maternity, paternity, special leave and People Lifecycle changes; flexible Working; probation procedures and all other changes to terms and conditions of employment. - Understanding and strict adherence to data protection and confidentiality - Updating HRIS and training managers on how to use HRIS - Ensuring the people team is up to date with legislation changes - Creating a monthly Dashboard with useful information for the People Ops team. * First 4 months worked as a contractor ( On Boarding Coordinator) then moved to permanent. Show less

Consultant Recruitment

• Sep 2017 - Feb 2018

- Take an active role in the interview and selection process including, receiving and reviewing applications, managing interviews and selecting candidates - Screening candidates based on values and matching to job roles - Interviewing both over the phone and in person to ensure candidates meet clients expectations. - Sourcing CVs via CV databases - Ensuring recruitment database is up to date and all data is tracked effectively - Drafting and posting adverts on the job boards and social media sites. Show less

Waiter

• May 2014 - Jul 2017

Accounting Assistant

• Jul 2013 - Jun 2017

Part-time Job Part-time Job

Effective Referee

• Dec 2004 - Jun 2017

Italian Sixth Division ("Campionato di Promozione), CRA Lazio Italian Sixth Division ("Campionato di Promozione), CRA Lazio

Customer relations Assistant

• Jul 2008 - Sep 2008

Assistance to Customer Service Management Assistance to Customer Service Management