Massage Therapist

• Jan 2018 - Present

Customer Service Representative

• Sep 2016 - Jan 2018

Report Drug screening and background reports.

IT Analyst

• Jul 2016 - Sep 2016

Managed call flow and responded to technical support inquiring.Engaged With assistance in troubleshooting Operation systems and equipment of NCR.Performed Configurations to Online and Mobile ordering settings for Chick-Fil-A One applications.Ordered consumable parts for replacement of non-functioning/damaged equipment.Documented step by step troubleshooting instruction’s resulting in resolution.Generated and sent relay files to reconstruct node modifications.RDP with Operators pc A-B.Assisted with providing general information in reference to Chick- Fil-A Corporate guidelines.Pinged PC,DMZ,DVR,POS network systems.

Registered Massage Therapist

• Jan 2013 - Aug 2016

Freelance Massage therapist/ Entrepreneur

i0S Technical Support/

• Aug 2015 - May 2016

*Third party Contracted with Apple.*Managed call flow and responded to technical support needs of customers.*Provided base level IT support to non-technical personnel within the business.*Installed software, modified and repaired hardware and resolved technical issues.*Upsold products and services to increase company revenue by 100% beyond monthly targets.. *Evaluated and responded to incoming sales leads and requests for technical support assistance. *Generated invoices upon receipt of billing information and tracked collection progress.*Tracked financial progress by creating quarterly and yearly balance sheets. *Communicated with customers to identify and resolve outstanding payments.

Night Audit Manager/ Accounting

• Mar 2013 - Aug 2015

*Posts room charges and taxes to guest accounts.*Processes guest charges voucher and credit card vouchers.*Posts guest charge purchase transactions not posted by the front office cashier.*Transfer charges and deposits to master accounts.*Verifies all account postings and balances.*Monitors the current status of coupon, discount, and other promotional programs.*Tracks room revenues, occupancy percentages, and other front office statistics.*Prepares a summary of cash, check, and credit card activities.*Summarizes results of operations for management.*Run end of day process in property management software (PMS).*Understand principles of auditing, balancing, and closing out accounts.*Knows how to operate PMS, typewriters, and other front office equipments.

Q Transport

• Apr 2011 - Jan 2013

*Filed company's contact listings into computer system.*Excelled Window 7, Microsoft Word and Microsoft Excel.*Interviewed Company Managers, Supervisors and Employee's for improvements and increased development.*Gathered Over time Drivers that increased on-time and under budget productions.*Managed Drivers TDP scores.*Complied with senior business administration officials.*Assisted in creating pre-season marketing plans to support department and divisional strategies.*Annually handled budget productions.

Customer Service Representative

• Sep 2009 - Aug 2012

*Advise customer pick-up and drop-off recommendations. *Maintain records of all customer interactions.*Produce weekly call reports for management.*Ensure all booked trips are checked daily for accuracy. Increased sale leads by 10%*Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.*Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoices.