Operations Assistant

• Jul 2023 - Present

Shift Supervisor

• Dec 2021 - Jul 2023

- Thoroughly assist with 17+ new employee onboarding activities: facilitating orientation sessions, coordinating and executing training modules.- Carefully input accurate and up-to-date employee records, including personal information and benefits enrollment details, while ensuring compliance with privacy regulations.- Constantly accommodate store manager in handling 25% of employee inquiries, resolving minor conflicts, and providing support in employee disciplinary processes under the company's guidance and standards. - Successfully support store manager with employee engagement initiatives: organizing store events, coordinating recognition strategy, collecting employee feedback and reporting. Show less

Barista

• Oct 2018 - Dec 2021

- Deliver outstanding quality customer service.- Effectively respond to customers’ needs in an efficient and friendly way with over 500 customers per day. - Productively support other team members to ensure a well-maintained store throughout the day.- Anticipate the store’s needs by constantly evaluating the environment and customers for cues.