General Manager

• Mar 2023 - Present

Regional Business Development Manager

• Jan 2018 - Feb 2023

KEY RESPONSIBILITIES: Foster and develop positive customer relationships with National Oil Companies, EPC Contractors, and other Government Entities. Source out new products & services, negotiate agency agreements, distributorships, joint ventures with international business partners. Plan business strategy, oversee business development, conduct presentations, write reports, and provide necessary feedback to senior management. Build and generate new sales and revenue streams to the company. Follow up new business opportunities, pitch products and services to new clients. Grow and retain existing accounts. Registration & prequalification of products and services. Show less

Business Development Manager

• Mar 2016 - Jan 2018

Established in 1969, Metco’s business is focused on representing major international manufacturers and contractors who wish to conduct business in UAE with the Oil & Gas, Petrochemicals, and Power & Water sectors in addition to Submarine Cable Laying, Burial and Protection. Experience in business development includes account management, identification of new lines of business, tender management, leading proposals, negotiation and capture of specialized engineering services and EPC projects. Track latest developments in oil & gas, power and water industries by attending exhibitions, and trade shows in order to generate new streams of income through adopting new technologies. Responsible for company's growth in existing operations and future work expansions. Show less

Sr. Sales & Development Engineer

• Apr 2012 - Mar 2016

•Developing new accounts and initiating business development programs to meet sales and gross profit target. •Seeking new principals (provision of services & supply of equipment and materials) for procuring agency contracts. •Developing business plan and sales strategy for the market to achieve maximum profitability against annual sales targets. •Establishing strong relationship and network with new/ existing customers to ensure high level of client satisfaction and maintaining relations with partners and allies. •Responsible for the performance and development of the Account Executives. Conduct regular coaching and counseling with Account Executives to build motivation and selling skills. •Operating as bid manager for tender responses, providing timely, accurate, competitive pricing and commercial support for major bid while striving to maintain maximum profit margin. •Tracking all projects relevant to ANA principals’ products and services so as to receive Invitations to Bid (ITB) and participate in the bidding process. Show less

Operations Manager

• Jun 2009 - Mar 2012

ACHIEVEMENTS: •Launched a new Interactive Voice Response (IVR) platform with Thuraya Operator (you can see the below project) •Closed several regional and local deals with top TV stations in MENA region. •Increased the sales remarkably by Identifying new business opportunities and developing alliances with partners in line with market requirements. •Reduced expenses by 12 percent per month. •Evaluated existing team and changed culture in four months to overcome poor financial results, and high turnover. •Quickly developed team of marketing-driven, participatory employees that boosted monthly average services by 60%, reduced collections and late charges by 81 percent within first seven months. RESPONSIBILITIES: •Dealing with Operator’s like, Etisalat, Du, STC, Mobily, Zain-KSA, Zain-BH, Batelco, VIVA Bahrain, Qtel, MTN Yemen, Mobinil, Vodafone, and others mainly to: -Finalize direct SMS connectivity deals. -Offer new VAS services, mobile applications and content download applications. -Follow up the delivery of revenue reports and ensuring payment transfers. •Coordinating business with other Service Providers in MENA region and managing customers’ Accounts for UAE Market. •Negotiating office sales; managing staff; evaluating monthly financial reports; preparing annual budgets; and ensuring timely collection of accounts receivable. •Analyzing customers usage behavior segment wise & platform wise for better product development, based on Target Groups. •Planning and launching of new services/promotions depending on market requirements to increase VAS usage and ARPU. •Working with sales staff to determine pricing points according to market fluctuations. Show less

IT Projects Manager

• Jan 2005 - May 2009

ACHIEVEMENTS: •Shifted all Actel platforms’ architecture in UAE, Bahrain, KSA, Egypt and Lebanon from Unix-Based vendor dependent platform to a generic one to cut cost and unify IVR applications development. •Initiated, built-up and completed a new IVR-operating platform at Thuraya Data Center in Sharjah to accept International calls using SS7 protocol. It supports 16 E1 lines and up to 480 concurrent calls. It is considered as the best revenue generating project for the company. RESPONSIBILITIES: •Budgeting and overseeing IT expenses. •Assigning work packages to technical team members. •Evaluating the organization's technology use and needs and recommending improvements such as hardware and software upgrades. •Managing costs, schedule, quality, risks and resources used (Manpower, Materials, and Equipment) and taking appropriate action where these deviate from agreed tolerances. •Negotiating and finalizing a deal for ACTEL to be the exclusive agent for APEX-USA in Middle East. •Directing daily operations, analyzing workflow, establishing priorities and setting deadlines. •Searching and implementing innovative projects to boost revenue. Show less

VAS Engineer

• Feb 2002 - Jan 2005

•Developing the AudioTex application services for the company using SCO UNIX, Omni View, C and MySQL. •Designing and implementing AudioTex services based on technical experience: a. Writing scripts for the services b. Finalizing service design c. Preparing flow charts d. Building applications •Setup and configuration for the SMS server to send bulk SMS campaigns to clients using Red Hat Linux, C language and Sockets Programming. •Developing Premium SMS applications (2-way SMS). •Following up with the operators for obtaining IVR/PSMS codes for new services. •Carrying out all periodic maintenance activities on servers, including system software configuration, file system and volume management, OS patch installation and email support. •Developing daily and monthly traffic reports using Bash Scripts and genuine C. •Titan II and Matrix servers’ installation and administration. Show less