Spécialiste assistance informatique

• Feb 2022 - Present

IT System Administrator- IT Support

• Dec 2017 - Sep 2022

ICT Supporter

• Oct 2012 - May 2016

2nd level support execution and 3rd level support coordination. _Provide assistance with technology products such as mobile phones, computers, software products or other electronic or mechanical goods _Serve as a key resource on complex and/or critical issues _Management of administrative related tasks like invoices, purchasing, vendor relationships _Collaboration in cross functional IT-projects and related tasks _Coordination / lead of small projects and work out concepts _Perform regular updates of clients _Specific local IT systems monitoring _Assistance for external supporters _Takes a systematic approach to successfully resolving issues _optimal IT stock management _Preparing accurate and detailed requirement specifications and functional specification documents _Documentation of support services (Guides, HowTo etc.) _Specific application support _User Training

SUPPORT SPECIALIST

• Jan 2009 - Sep 2010

Phone support for intetensive users demanding windows environment, AS400 in particular with Banking applications (OTMS –SMSA – Bloomberg –Reuters..). Recording and tracking incidents trough Aldon and Easyvista applications. Troubleshooting remotely with Landesk Blackberry support, Laptop (VPN), Citrix access Phone support for intetensive users demanding windows environment, AS400 in particular with Banking applications (OTMS –SMSA – Bloomberg –Reuters..). Recording and tracking incidents trough Aldon and Easyvista applications. Troubleshooting remotely with Landesk Blackberry support, Laptop (VPN), Citrix access

COMPUTER TECHNICIAN

• Jul 2004 - Dec 2008

Local and phone support users (diagnosis and registratioon online incidents using Remedy ticketing system) Working closely with users, 1 stand 2rd line support to solve computer related problems within the: Mail, news, web, listbox, UNIX and Windows area. Use of call logging systems (Remedy) Recovery of lost mails, folder and files. Troubleshooting hardware, software and network Drafting of the setting procedure and treatment of incident User Training Local and phone support users (diagnosis and registratioon online incidents using Remedy ticketing system) Working closely with users, 1 stand 2rd line support to solve computer related problems within the: Mail, news, web, listbox, UNIX and Windows area. Use of call logging systems (Remedy) Recovery of lost mails, folder and files. Troubleshooting hardware, software and network Drafting of the setting procedure and treatment of incident User Training

Technical Support

• Jan 2004 - Mar 2004

Administration of Lotus Notes and windows Receiving and loggind all users call in tracking software (in lotus application) Support to solve computer related problems within the : lotus note messaging/ database, Windows NT /2000 Pack office 97, AS400 Working remotely with PCAnywhere and DameWare, Recovery of lost mails, folder and files Administration of Lotus Notes and windows Receiving and loggind all users call in tracking software (in lotus application) Support to solve computer related problems within the : lotus note messaging/ database, Windows NT /2000 Pack office 97, AS400 Working remotely with PCAnywhere and DameWare, Recovery of lost mails, folder and files

Technical Support

• Nov 2002 - Dec 2003

Working closely with users, 1 st and 2 rdline support to solve computer related problems within the Pack office, Netscape, MVS, SAP, Windows NT, Lotus Notes databases, Unix and others specific applications Administration windows NT, Lotus, MVS, Unix, Citrix Working closely with users, 1 st and 2 rdline support to solve computer related problems within the Pack office, Netscape, MVS, SAP, Windows NT, Lotus Notes databases, Unix and others specific applications Administration windows NT, Lotus, MVS, Unix, Citrix

IT Coordinator

• Jun 2002 - Oct 2002

· Coordinate Network / IT request between Headquarter and branch · Pre-process service requests as they arrive through automated notifications, email, manual entry, or direct customer input · Schedule internal and field technical resources in company scheduling portal · Monitor resource schedules to ensure prompt time entry on service requests · Communicate with customers as required; keeping them informed of incident progress, notifying them of impending changes or planned outages · Provide Level 1 Technical Support to customers if there is overflow from level 1 technicians . Prepare and analysis of service reports reflecting customer and IT support group metrics

Consultant

• Sep 1999 - Nov 2001

-SGS GROUP Listener (Certification Services and ISO) - Creation of referential - Management of different referential, folders - Using Lotus Notes databases - Help accountant- REYNAUD (5 months) - Accountant and banking operations with SAP Manager of Stock - THOMAS HYPERFROID (2 months) - Management and provisioning of stock frozen product - Statistics on AS 400 for the Central merchandizing ALDI Responsible for Customers - AIR LIQUIDE SANTE (4 months) - Administration of the sales (Paris Ile de France / Bretagne) on HP 9000 - Creation and followed estimate , orders and invoices. On PC with Excel, Word, Outlook - Management and followed invitations to tender ( for Hospital)

Export Coordinator

• Mar 1997 - Sep 1999

Responsible for Customers export (Africa Sector)- Treatment and response the invitations to tender Telecom and products data-processing- Commercial management (estimate, orders, invoices). shipping, sea transport. Responsible for Customers export (Africa Sector)- Treatment and response the invitations to tender Telecom and products data-processing- Commercial management (estimate, orders, invoices). shipping, sea transport.