Experience

Silent Push Inc.

• United States
• Computer and Network Security
• 1 - 100 Employee

• Lead Technical Writer

  • Jul 2023 - Present

  - Planning, writing and publishing technical marketing content- HubSpot Marketing administration, workflow creation and campaign management - Developing a universal messaging framework from scratch- Collaborating with analysts to produce campaign-specific threat intel blogs- Producing academic papers for conferences and repositories

• Technical Writer

  • Jul 2022 - Jul 2023

  - Planning, editing and publishing technical documentation and knowledge base content- Writing API documentation for external developers- Cybersecurity and threat intel blogging



Google

• United States
• Software Development
• 700 & Above Employee

• Technical Writer

  • Feb 2023 - Jul 2023

  Working within Android Developer Relations, creating and maintaining API/UX documentation, data guidelines and reference content for Android Health and Wear OS platforms in Markdown, HTML, CSS and Jinja: https://developer.android.com/ - Engaging with multi-stage content production workflows using a range of specialised tools - Stakeholder liaison across various Google teams and geographic locations - SME interviewing Working within Android Developer Relations, creating and maintaining API/UX documentation, data guidelines and reference content for Android Health and Wear OS platforms in Markdown, HTML, CSS and Jinja: https://developer.android.com/ - Engaging with multi-stage content production workflows using a range of specialised tools - Stakeholder liaison across various Google teams and geographic locations - SME interviewing



ISMS.online

• United Kingdom
• Software Development
• 1 - 100 Employee

• Senior Technical Writer

  • Feb 2022 - Feb 2023

  - Writing technical content related to ISO 27701, 27002 and 27001 - GDPR blogging and legislative analysis (EU and UK legal standards) - Writing technical content related to ISO 27701, 27002 and 27001 - GDPR blogging and legislative analysis (EU and UK legal standards)



AcuityAds Inc.

• Canada
• Advertising Services
• 1 - 100 Employee

• Salesforce Knowledge Base Architect/Copywriter

  • Jun 2022 - Nov 2022

  - Salesforce knowledge base design and creation of over 150 platform-specific articles - DSP adtech copywriting - Salesforce knowledge base design and creation of over 150 platform-specific articles - DSP adtech copywriting



TextMagic

• Estonia
• Technology, Information and Internet
• 1 - 100 Employee

• Copywriter

  • 2020 - 2021

  Assisted in the creation of numerous technical guides, media packs, C-Suite interview pieces and customer outreach material for one of Europe's largest providers of A2P SMS services. Assisted in the creation of numerous technical guides, media packs, C-Suite interview pieces and customer outreach material for one of Europe's largest providers of A2P SMS services.



intY, a ScanSource Company

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Writer (Azure and M365)

  • 2018 - 2021

  Produced product guides, user manuals, and best practice guidelines for the UK's largest distributor of Microsoft 365 products and professional Azure services. Produced product guides, user manuals, and best practice guidelines for the UK's largest distributor of Microsoft 365 products and professional Azure services.



Sharp UK

• United Kingdom
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Marketing Writer

  • Jul 2018 - Oct 2020

  Wrote and edited 30,000+ words of technical marketing content (printing, copying and document management services) across approximately 100 landing pages, during the re-launch of Sharp UK's professional services website. Wrote and edited 30,000+ words of technical marketing content (printing, copying and document management services) across approximately 100 landing pages, during the re-launch of Sharp UK's professional services website.



ROCK

• United States
• Automotive

• Head Of Service Delivery

  • 2013 - 2016

• IT Service Delivery Manager

  • 2011 - 2013


CGI
• Canada
• Information Technology & Services
• 1 - 100 Employee
• IT Service Delivery Manager

  • 2011 - 2012


Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• ADSL/WLR/21cn Analyst

  • Jan 1999 - 2010

  Various 1st, 2nd and 3rd line technical support roles across the company’s cable/ADSL/LLU network Various 1st, 2nd and 3rd line technical support roles across the company’s cable/ADSL/LLU network