Experience

BANK OF AFRICA UNITED KINGDOM Plc

• United Kingdom
• Banking
• 100 - 200 Employee

• Senior Customer Service

  • May 2007 - Present

   Performing duties as the Branch Manager in the absence of Branch Manager  Penetrate into the market and seek for new business opportunities  Coordinate for implementing marketing plan to meet or exceed sales, profitability, and customer satisfaction objectives  Plan and carry out sales activities to achieve targets within the timelines.  Responsible for preparing sales forecasts and constantly monitoring the results and take corrective actions  Performing duties as the Branch Manager in the absence of Branch Manager  Penetrate into the market and seek for new business opportunities  Coordinate for implementing marketing plan to meet or exceed sales, profitability, and customer satisfaction objectives  Plan and carry out sales activities to achieve targets within the timelines.  Responsible for preparing sales forecasts and constantly monitoring the results and take corrective actions



manager of

• Rabat MAROC

• Manager of restaurant

  • Apr 2009 - Jun 2012

  • Promoting and marketing the branch and its products • Meeting witsenior customer service executive customers and resolving any problems or complaints. • helping customers with loan and mortgage applications. • Promoting and marketing the branch and its products • Meeting witsenior customer service executive customers and resolving any problems or complaints. • helping customers with loan and mortgage applications.



BANK OF AFRICA UNITED KINGDOM Plc

• United Kingdom
• Banking
• 100 - 200 Employee

• Customer Service

  • Dec 2003 - Mar 2007

   Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements  Provide customers with personal financial counseling and lending service in order to discover opportunities to up sell deposit or lending products. Worked in a team to achieve targets and positive outcomes for customers and the bank  Communicating new products to potential clients Personal customer visits to companies and individuals to market products and services Delivery of high quality service experience to clients with a personal touch Handling complaints to avoid any confrontations and increase customer satisfaction. Telephone skills, attending client inquiries. Show less

• Personal banker

  • Jan 2000 - Nov 2003

   Selling financial services Speaking with customers Accessing and updating account details on a computer Provide account balance information to clients