Experience

Abed Tahan S.A.L.

• Lebanon
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Marketing

  • Sep 2017 - Present

  -Support the marketing department's initiatives with the planning, executing, and tracking of marketing programs such as email, event, social media, or content marketing-Assist with developing and managing content and social media marketing programs, including blogs and public relations efforts-Evaluate and monitor campaign performance on an ongoing basis by analyzing key metrics and creating comprehensive reports-Conduct market research and identify trends

• Online Sales Agent

  • Sep 2017 - Present

  -Establish relationships with new customers-Maintain and grow relationships with existing customers-Strive to improve customer satisfaction through excellent customer service-Identify and respond to client needs-Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in-Follow up on customer orders as necessary-Meet with customers to determine their specific needs and wants, making suggestions as appropriate-Reaching The Target -Excellent oral and written communication skills-Ability to take initiative and work independently Show less

• Social Media Specialist

  • Sep 2017 - Present

• Ecommerce Specialist

  • Sep 2017 - Present

  -Write and edit product content that will be published on e-Commerce websites/portals.-Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.-Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.-Ability to multitask and meet deadlines while maintaining attention to detail.-Monitor changes in product sales by using web analytics and Excel spreadsheets to stay organized. Show less

• Customer Service Representative

  • Sep 2017 - Present

  -Open and maintain customer accounts by recording account information-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution-Prepare product or service reports by collecting and analyzing customer information-Manage large amounts of incoming calls-Keep records of customer interactions, process customer accounts, and file documents-Strong phone contact handling skills and active listening-Excellent communication and presentation skills-Assist with placement of orders, refunds, or exchanges Show less

• Marketing Coordinator

  • Nov 2016 - Present



Patchi

• Lebanon
• Retail
• 500 - 600 Employee

• Ecommerce Specialist

  • Mar 2023 - Present



Global Hi shop

• Online Business

• Social Media Manager

  • Aug 2019 - Present

  -Develop creative and engaging social media strategies. -Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Instagram, Tiktok adapting content to suit different channels. -Develop, launch and manage new competitions and campaigns that promote our organization and brand -Set targets to increase brand awareness and increase customer engagement -Manage a budget for social media activities. -Manage and facilitate social media communities by responding to social media posts and developing discussions Show less