PMO Manager

• Mar 2023 - Present

Manager Project Management Office

• Jun 2021 - Mar 2023

- Prioritizing projects as per strategic business objectives - Supporting projects Implementation, strategic portfolio management and governance. - Standardizing of the project management process and providing a consolidated view of all projects. - Prioritizing projects as per strategic business objectives - Supporting projects Implementation, strategic portfolio management and governance. - Standardizing of the project management process and providing a consolidated view of all projects.

Project Manager

• Sep 2020 - Mar 2023

-Planning, directing, and coordinating internal and external projects of the IT deanship at KAU. -Managing all phases of the project from the planning stage to the closure stage. -Overseeing the implementation of project management standards. -Preparing project performance reports for senior management. -Planning, directing, and coordinating internal and external projects of the IT deanship at KAU. -Managing all phases of the project from the planning stage to the closure stage. -Overseeing the implementation of project management standards. -Preparing project performance reports for senior management.

Project Management Assistant

• Jan 2016 - Sep 2019

-planned and executed the processes and result of new locations projects. -Responsible for achieving objectives in a project plan. -Developed project scopes and objectives, involving all relevant stakeholders -Performed risk management to minimize project risks. -Responsible on managing the master project of opening the new outlets. -Accountable on location projects (opening, relocation, and expansion). -Documented learned lessons from projects. -planned and executed the processes and result of new locations projects. -Responsible for achieving objectives in a project plan. -Developed project scopes and objectives, involving all relevant stakeholders -Performed risk management to minimize project risks. -Responsible on managing the master project of opening the new outlets. -Accountable on location projects (opening, relocation, and expansion). -Documented learned lessons from projects.

Data Management Analyst

• May 2015 - Aug 2015

-Managed and analyzed the membership of customers. -Managed complaints and requests of customers -Managed and analyzed the membership of customers. -Managed complaints and requests of customers

Risk Management Agent

• Jun 2007 - Apr 2010

- Analyzed potential risk areas in client account and planned its management.- Managed customer relations in collections department to minimize credit default risk.- Maintained contract with customers to ensure timely payments on accounts.- Reduced the amount of dead billings by 21% from the total debt of customers.

Customer Care Agent, Back Office

• Dec 2005 - Jun 2007

- Trained 3 interns on customer services and office procedure. - Worked with the Mobily Business Intelligence System to handle customers network issues.- Documented and maintained records on daily calls and service levels.

Salesman

• Feb 2005 - Nov 2005

• Interacted with customers to assist in selections and encouraged purchases • Maintained knowledge of current items and prices as well as processed payments • Interacted with customers to assist in selections and encouraged purchases • Maintained knowledge of current items and prices as well as processed payments