Ghassen Ben Hmida
Operations Manager at NIDA SA- Claim this Profile
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Arabic Native or bilingual proficiency
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French Full professional proficiency
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English Full professional proficiency
Topline Score
Bio
Pierre Legoff
As a prior customer of Ghassen, i would highly recommend the interpersonal skills that he deploys to solve service issues, really taking the viewpoint of the customer seriously and mobilizing his team to deliver the best experience. Ghassen has also orientated me inside the Tunis real estate market, providing good advice on how best to expand when needed, in a clear and objective way. From an overall skills standpoint, be it for Tunis or else, Ghassen's skills are quite up-to-date is regards facilities management and delivering services to international accounts.
BEN KHAMSA Rached
Je recommande ghassen pour son professionalisme dans les gestions des projets et le management des équipes
Pierre Legoff
As a prior customer of Ghassen, i would highly recommend the interpersonal skills that he deploys to solve service issues, really taking the viewpoint of the customer seriously and mobilizing his team to deliver the best experience. Ghassen has also orientated me inside the Tunis real estate market, providing good advice on how best to expand when needed, in a clear and objective way. From an overall skills standpoint, be it for Tunis or else, Ghassen's skills are quite up-to-date is regards facilities management and delivering services to international accounts.
BEN KHAMSA Rached
Je recommande ghassen pour son professionalisme dans les gestions des projets et le management des équipes
Pierre Legoff
As a prior customer of Ghassen, i would highly recommend the interpersonal skills that he deploys to solve service issues, really taking the viewpoint of the customer seriously and mobilizing his team to deliver the best experience. Ghassen has also orientated me inside the Tunis real estate market, providing good advice on how best to expand when needed, in a clear and objective way. From an overall skills standpoint, be it for Tunis or else, Ghassen's skills are quite up-to-date is regards facilities management and delivering services to international accounts.
BEN KHAMSA Rached
Je recommande ghassen pour son professionalisme dans les gestions des projets et le management des équipes
Pierre Legoff
As a prior customer of Ghassen, i would highly recommend the interpersonal skills that he deploys to solve service issues, really taking the viewpoint of the customer seriously and mobilizing his team to deliver the best experience. Ghassen has also orientated me inside the Tunis real estate market, providing good advice on how best to expand when needed, in a clear and objective way. From an overall skills standpoint, be it for Tunis or else, Ghassen's skills are quite up-to-date is regards facilities management and delivering services to international accounts.
BEN KHAMSA Rached
Je recommande ghassen pour son professionalisme dans les gestions des projets et le management des équipes
Credentials
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Diversity, Equity and Inclusion in the Workplace Certificate
USF Corporate Training and Professional EducationMay, 2021- Nov, 2024 -
Post Crisis Hospitality Management
University of South Florida Muma College of BusinessDec, 2020- Nov, 2024
Experience
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NIDA SA
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Tunisia
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Facilities Services
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1 - 100 Employee
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Operations Manager
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Aug 2009 - Present
• Implementation, management and coordination of all services provided to multinationals hosted in NIDA business park, 24 000 m² covered, 1800 employees, (Maintenance, security, cleaning, reception, employees transportation, events, catering...) • Using Key performance indicators to monitor, communicate and ensure service delivery is compliant with SLAs and generate improvement actions. • Designing and updating all service related process • Managing communication with customers • Responding appropriately to client’s emergencies or urgent issues as they arise • Responsible of overall site security, and support client to obtain and maintain ISO 27001 security certifications • Supply chain Management • Management of workspace modification projects • Monitoring, evaluation and optimization of services profitability • Buisiness development • Auditing technical designs for new building construction projects Show less
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Education
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2020 - 2022
SMU - South Mediterranean University (MSB- MedTech-LCI)
Executive MBA, Business Administration and Management, General -
2005 - 2008
National Engineering School of Tunis (ENIT), University of Tunis El Manar
Electrical Engineer, Electrical Engineering Technologies -
2003 - 2005
IPEIT - Institut Préparatoire aux Etudes d'Ingénieurs de Tunis
Graduate, Physical Chemistry
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