Ghasid Basha
Sales Operations Specialist (Contracts Administrator ll) at ZoomInfo- Claim this Profile
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Bio
Credentials
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Quarterly Award Q2 2023
ZoomInfoAug, 2023- Nov, 2024
Experience
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ZoomInfo
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United States
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Software Development
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700 & Above Employee
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Sales Operations Specialist (Contracts Administrator ll)
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Jun 2022 - Present
• Review standard contract provisions and make recommendations • Interface with business units regarding routine contract processing • Process and organize contracts •Identify ways to drive operational efficiency in day-to-day operations and collaborate with necessary stakeholders to implement these process improvements • Collaborate across internal business units in fact-gathering relating to contract compliance • Partnering with Contracts leadership in the US to ensure process and quality parity across regions. • Simplify complex issues for reps and internal team members in Salesforce • Work with ZoomInfo Sales and Sales Operations teams to understand standard contractual provisions. • Interface with business units regarding routine contract negotiations on New Biz, Upsell, Renewals,Auto Renewals Negotiated and Auto Renewal Pending, AR-Sends, Cases,Help Chat. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Processing Associate II
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Nov 2019 - Apr 2022
• Analyze orders received from the sales team and process orders/transactions using SAP application to obtain final quotation to the customer • Playing dual roles of a processor and order analyst to manage business requirements and help the team meet the SLA’s (TAT) • Preparing contracts for renewal, conversion, quotations etc in SAP to the accounts assigned, against defined performance measure. • Responsible for processing the requests as per the Service Level Agreement. • Amending Customer Contracts/Quotes as per the instructions from Sales using SAP Transactions. • Manage customer information on SAP for assigned accounts as well as the support revenue related to HP's contractual support customer. • Product and Pricing analysis of new quotes. • Perform Quality check on requests processed by back office personnel. • Processing & Validating the System Support Contracts for Customers. • Includes usage of other tools and application created for HP with timely Delivery against aggressive deadlines. • Resolving Queries & Issues arising within the process. Show less
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Education
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2015 - 2019
Anna University
Bachelor of Engineering - BE, Computer Science
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