CX Specialist

• Sep 2023 - Present

* Tracking customer experiences across online and offline channels, devices, and touchpoints.* Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.* Aligning customer experience strategies with marketing initiatives. * Identifying customer needs and taking proactive steps to maintain positive experiences.* Analyzing customer feedback on product ranges and new releases, as well as preparing reports.* Performing product tests, evaluating after-sales and support services, and facilitating improvements.* Documenting processes and logging technical issues, as well as customer compliments and complaints.* Keeping informed of industry trends and new CRM technologies. Show less

Quality Assurance Specialist

• Sep 2022 - Sep 2023

* Listening to given target of calls for Inbound and Outbound calls.* Recording the result of the call evaluation in the follow-up report (daily - weekly - monthly).* Send the evaluation to the employee with an explanation of the errors and attach the evaluation (with coaching if needed).* Inform the team leader when there are notes about the employee's performance (with coaching if needed).* Sending an email to the responsible department if the customer didn’t served by the employee.* Conduct call survey to measure customer satisfaction for all departments of the company.* Contact customers who requested to be contacted regarding the quality of the service, for all department of the company.* Conduct investigation and escalation calls for any department and do the needful.* Auditing and evaluating the work of the sales department and social media sites (with coaching if needed). Show less

Co-Founder & CEO

• May 2022 - Present

* Business Development: This includes understanding market trends, identifying competitors and developing new markets. * Product Management: This includes product development strategy as well as managing sales channels for the company's products or services. * Marketing & Advertising: This includes understanding marketing strategy development as well as advertising tactics such as PR campaigns. * Business Development: This includes understanding market trends, identifying competitors and developing new markets. * Product Management: This includes product development strategy as well as managing sales channels for the company's products or services. * Marketing & Advertising: This includes understanding marketing strategy development as well as advertising tactics such as PR campaigns.

Public Relations

• Jun 2023 - Present

Freelance Translator

• Oct 2021 - Aug 2022

Freelance Translator

• Oct 2021 - Aug 2022

iOS Developer

• Oct 2021 - Jul 2022

* Design and build applications for the iOS platform. * Ensure the performance, quality, and responsiveness of applications. * Creating user-centered designs by understanding business requirements, and user feedback. * Research the business of the apps and knowing how to market these apps. * Design and build applications for the iOS platform. * Ensure the performance, quality, and responsiveness of applications. * Creating user-centered designs by understanding business requirements, and user feedback. * Research the business of the apps and knowing how to market these apps.

Cover Supervisor

• May 2022 - Jun 2022

* Supervision of the work team.* Submitting reports and ensuring attendance and absence.

Customer Service Agent

• Oct 2021 - Jun 2022

PROJECT: "KING FAISAL HOSPITAL AND RESEARCH CENTER"* Call center Representative for KFSHRC.* Responding to the ticket of patients and doctors.

Customer Service Agent

• Aug 2019 - Aug 2021

* Help passengers with self-serve or assisted check in procedures. * Verify travel documents and provide boarding passes. * Tell passengers about luggage restrictions. * Weigh baggage and collect any excess weight charges. * Follow strict safety and security measures. * Interpreter for the foreigners. * Help passengers with self-serve or assisted check in procedures. * Verify travel documents and provide boarding passes. * Tell passengers about luggage restrictions. * Weigh baggage and collect any excess weight charges. * Follow strict safety and security measures. * Interpreter for the foreigners.

Receptionist

• Jun 2019 - Jul 2019

Translator and Interpreter

• Jan 2019 - Mar 2019

* Translate the hospital report. * Interpreter between the doctors and patients. * Translate the hospital report. * Interpreter between the doctors and patients.