Experience

Health Assurance Hospitals Company - DHAMAN شركة مستشفيات الضمان الصحي - ضمان

• Kuwait
• Hospitals and Health Care
• 300 - 400 Employee

• Support Services Manager

  • Jul 2020 - Present

  Employee Services, Staff accommodation and transportation, office space, Housekeeping, catering, Project management Employee Services, Staff accommodation and transportation, office space, Housekeeping, catering, Project management



Alghanim Industries

• Kuwait
• Retail
• 700 & Above Employee

• Housekeeping Manager

  • Sep 2017 - Jun 2020



PIMCO

• Kuwait
• Real Estate
• 1 - 100 Employee

• Soft Services Manager

  • Sep 2015 - Sep 2017

  September 14,2016 till date Property Integrated Management Company (PIMCO) managing different projects ( The Gate Mall, Salam Mall, Divon,Arkan Mall, Ardeya markets Area of responsibilities (Security,Housekeeping,Porters,Valet Parking, Landscaping) 1. Responsible for Cleaning, Security, Pest Control, valet parking service, CCTV and Control room. 2. Monitor of daily operations, time attendance, job performance of the contracting company. 3. Daily, weekly and monthly records keeping. 4. Following tenants request based on the work permits from the concerned Department. 5. Other tasks mentioned below Show less



New Mowasat Hospital

• Head of Hospitality (Support Service)

  • May 2009 - Sep 2015

  1. Devise, apply and follow up policies and procedures inline with CCHSA accredited international healthcare standards related to my department.2. Involved in the process of earning CCHSA accreditation certificate for Daralshifa Hospital and carried out substantial changes in Support Service Department, as department manager, to make it aligned with CCHSA standards.3.Coordinate with maintenace Departement regarding the pending requests4. Prepare the department budget ,operational plan & submit the quartely report to the direct manager.5.Oversee events held at the hospital; interact with caterers, and/or auxiliary staff as appropriate to the specific event.6.Prepare scheduled and periodic reports of facility safety & cleaning condition.7.maintain and order equipment and supplies through the Purchases Supervisor for facility operations.8.Housekeeping Services, Laundry & Linen Services, Facilities Management Services, and Waste Management Disposal Services are the main areas of responsibilities.9.Interview, select, and evaluate employees reporting to me in accordance with Daralshifa policies.10.Responsible for the performance appraisal for all the subordinates and employees reporting to me.11.Train new employees, assign them to tasks and closely supervise them until fully trained.12.Maintain sound Customer Service principles and respond to complaints and concerns of patients, visitors and staff with regard to the support services.13.Responsible for the booking and allocation of the Auditorium and Conference Room.14.Coordinate with Infection Control Committee and Waste Disposal Management Team Show less

• Co chair for Facility Management & Safety Team (FMS)

  • Jan 2010 - Sep 2012

  1. Create & review policies & procedures for the main 6 areas (Safety & Security, Hazard. Materials, Fire Safety, Emergency mangment,Medical Equipments & utility System)2. Prepare a term of reference (TOR)3. Review FMS standards along with the team members.4. Prepare Quality Improvement plan & define areas of improvements5. Prepare HVA (Hazardous Analysis) report with the team members6. Follow up the tasks with the team members7. Update the chairman about the status of the audit report sent by JCI & ACI.8. Prepare a quality indicator report related to FMS9. Prepare an evidence file for the standards10. Prepare FMS checklist & Environmental report 11. Conduct a fire safety training & FMS orientation for all hospital staff 12. Prepare an external disaster scenario & finalize the report.13. Prepare a quality improvement plan for the final audit report. Show less



Dar Al Shifa Hospital

• Kuwait
• Hospitals and Health Care
• 500 - 600 Employee

• Head of Support Services

  • Mar 2004 - May 2009

  1.Devise, apply and follow up policies and procedures inline with CCHSA accredited international healthcare standards related to my department. 2.Involved in the process of earning CCHSA accreditation certificate for Daralshifa Hospital and carried out substantial changes in Support Service Department, as department manager, to make it aligned with CCHSA standards. 3.Coordinate with maintenance Dep. 4. Handlying the key issues & keeping a records..5.Oversee events held at Dar Al-Shifa; interact with caterers, and/or auxiliary staff as appropriate to the specific event.6.Prepare scheduled and periodic reports of facility usage and cleaning condition.7.Maintain and order equipment and supplies through the Purchases Supervisor for facility operations.8.Housekeeping Services, Laundry & Linen Services, Facilities Management Services, and Waste Management Disposal Services are the main areas of responsibilities.9.Interview, select, and evaluate employees reporting to me in accordance with Daralshifa policies.10.Responsible for the performance appraisal for all the subordinates and employees reporting to me.11.Train new employees, assign them to tasks and closely supervise them until fully trained.12.Maintain sound Customer Service principles and respond to complaints and concerns of patients, visitors and staff with regard to the support services.13.Responsible for the booking and allocation of the Auditorium and Conference Room.14.Coordinate with Infection Control Committee and Waste Disposal Management Team. Show less