Experience

Sahel General Hospital - UMC

• Lebanon
• Hospitals and Health Care
• 1 - 100 Employee

• Marketing Director

  • Jan 2015 - Present

  Responsibilities:Customer Service Welcome Center: * Overseeing staff day to day activities * Communicate with customers, management, internal departments and vendors to coordinate overall marketing effort in accordance with corporate goals. * Developed community workshops and awareness lectures to increase customer awareness, including: Breast cancer awareness, Diabetes and Obesity...· Worked within a team environment to carry out a full range of marketing functions. * Performed public relations on behalf of the facility. * Organized administrative report meetings necessary to increase awareness of customers’ needs and expectations. * Conduct employees’ performance appraisals and implement “Employees loyalty program” to motivate employees. (Customer recommendation, anniversaries, birthdays,…)Advertising & Communication: * Responsible for publishing company News letter on by-monthly basis * Responsible for publicizing conferences / seminars/ public awareness literature (posters, invitation cards, & their respective distribution ) * Preparing all related advertisements whether in printed media, T.V., & radioMarketing Activities Misc.: * Dept. budgeting and financial controls * Development and implementation of marketing strategies



Sahel Forum

• President

  • Jan 2012 - Present



Modern University for Business and Science (MUBS)

• Lebanon
• Higher Education
• 100 - 200 Employee

• Marketing Director

  • Aug 2011 - Aug 2014



American University of Culture & Education (AUCE)

• Lebanon
• Education Administration Programs
• 1 - 100 Employee

• Head of Marketing Dept

  • 2008 - Mar 2011

  Responsibilities: * Responsible of enhancing AUCE image internationally and locally within the surrounding community. * Implement marketing strategies and promotional activities to publicize various AUCE programs via standard channels and social media platforms . * Plan, organize and supervise a range of social activities and special academic events. * Position techniques in order to increase awareness and participation of AUCE among various schools, government agencies, private institutions, etc. * Implementation of highly effective marketing campaigns, sponsor public awareness campaigns in house and throughout the community. * Schedule social events with the PR Committee . * Plan advertising campaigns quarterly/semi yearly in coordination with other departments ( outdoor, online, radio ,TV,…)



GNC

• United States
• Retail
• 700 & Above Employee

• Director Marketing Communications

  • Oct 2004 - May 2007



Sahel General Hospital - UMC

• Lebanon
• Hospitals and Health Care
• 1 - 100 Employee

• Marketing Department Specialist/ CSD

  • Oct 1995 - Mar 2003

  Responsibilities: * Ensure on floor questionnaires are being completed on daily basis * Ensure weekly and monthly customer service reports are being concluded * Continuous staff training on customer service * Empower staff to meet and exceed customer service standards * Develop post discharge patient follow up programs. Responsibilities: * Ensure on floor questionnaires are being completed on daily basis * Ensure weekly and monthly customer service reports are being concluded * Continuous staff training on customer service * Empower staff to meet and exceed customer service standards * Develop post discharge patient follow up programs.