Operations Manager

• Aug 2023 - Present

Project Manager

• Dec 2022 - Present

First Officer

• Feb 2020 - Aug 2021

Demonstrated exceptional leadership as First Officer on a luxury superyacht, commanding both the vessel and its crew in a client-centric role. Showed a keen eye for recognizing opportunities that enhance guests' experiences, leading to increased revenue through successful upselling. Consistently surpassed performance targets, proving the ability to deliver results and exceed expectations. Exhibited adeptness at fostering lasting client relationships, resulting in a significant increase in repeat bookings. Leveraged existing network effectively to attract new clientele. Unique blend of operational management and customer relationship skills positions well for a sales-focused role. Offers a distinctive and valuable perspective to potential recruiters. Show less

Deck Officer

• May 2018 - Jan 2020

Safety Officer

• Feb 2017 - Apr 2018

Deck Officer

• Jan 2012 - Jan 2017

Deck Officer

• 2013 - 2013

Account Manager

• May 2010 - Dec 2011

Sales and Business Development: Successfully sold subscription services to a diverse client base including multinational corporations, SMBs, and startups, thereby consistently meeting and exceeding sales targets. Leveraged my strong knowledge of the metal and mining industry to articulate the value proposition of our intelligence, tailoring pitches and presentations to the unique needs of each client. Upselling: Demonstrated a proactive approach to upselling, resulting in a significant increase in annual revenue. Through a deep understanding of client needs and industry trends, I identified opportunities to upsell our services, enhancing client satisfaction and loyalty while driving financial growth. Relationship Management: Fostered and maintained strong relationships with key stakeholders at client companies, building a reputation for exceptional customer service and in-depth industry expertise. Effectively managed and resolved client inquiries and issues, often going above and beyond to ensure client satisfaction. Collaboration and Teamwork: Worked cross-functionally with our intelligence, marketing, and customer service teams to ensure seamless customer experiences. Shared customer insights and feedback to drive continuous improvement of our products and services. Industry Knowledge: Stayed abreast of the latest trends, news, and developments in the metal and mining sector, thus becoming a trusted advisor to clients. This led to improved decision-making and strategic planning, enabling clients to capitalize on market opportunities and mitigate risks. Data Analysis and Reporting: Regularly analyzed sales data to identify trends and areas of improvement, implementing necessary changes to sales strategies as a result. Presented reports to senior management, providing insights and recommendations to enhance overall sales performance and efficiency. Show less