Gessiane Franca
B2B Telesales Executive at Glanbia- Claim this Profile
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English Professional working proficiency
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Portuguese Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Quick Fixes to Attain Excellent Customer Service
LinkedInOct, 2019- Nov, 2024 -
Cambridge English Entry Level Certificate in ESOL International (Entry 2)
Cambridge EnglishMar, 2016- Nov, 2024 -
Certificate of Achievement
High Speed Training LtdMar, 2015- Nov, 2024
Experience
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Glanbia
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Ireland
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Food and Beverage Services
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700 & Above Employee
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B2B Telesales Executive
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Jul 2022 - Present
● Conduct account mapping to develop prospecting strategies. ● Analyse sales forecasts, pipelines, and data to determine appropriate actions. ● Identify key trends/customer needs, and utilise consultative skills to close sales for assigned accounts. ● Track and manage all sales activities in the company CRM system - keep information current by updating account information regularly and with appropriate details. ● Continually research competitor and industry activity, and keep informed on new products/services. Show less
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Computershare
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Australia
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Financial Services
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700 & Above Employee
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Document Specialist
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Mar 2019 - Jul 2022
• Responsible for managing company documents, also ensuring their accuracy, quality and integrity • Keeping data organized and safe • Reviewing documents to ensure is legible to be processed • Filing, auditing, tracking and maintaining incoming and outgoing documents tracking systems of confidential and non-confidential construction documents according to established procedure and standards for security and document organization. • Responsible for creating a system of prevention and recovery for the Business Continuity Plan. • Responsible for all Incoming and Outgoing mail including Frank and delivery of outgoing mail. • Process all main share registry work either through Scrip or Workflow programme Internal network system. • Key processes include DWT, Corporate Actions, Dividend Re-investment, Proxies, Transfers, Share Dealing, Mandates and Address update. • Ordering Stationary for the office, Dissenter processing and payments and the production, sealing & dispatch of share certificates for shareholders. • Accepting and rejecting Transfer of shares and Lost Indemnity certificates. • Responsible for filing and separating incoming post and sorting it into correct batches to be scanned for Bristol branch. • Working closely with Bristol branch dealing with all enquiries from solicitors and shareholders and responding to each using Scrip Macro letter system and Microsoft Outlook. • Lodging and filing cheques for the company. • Sealing, Lodging Share Certificate using Microsoft Excel. Show less
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No-Company
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County Dublin, Ireland
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Project Manager
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Jun 2018 - Jan 2019
• I was responsible for overseeing a construction project. Which included retrieving documentation and providing proof of financial standing in order to obtain financing. During the project, I was responsible for day to day operation and also the invoicing this including setting up contractors and suppliers as beneficiary’s and submitting payments for approval • I was responsible for overseeing a construction project. Which included retrieving documentation and providing proof of financial standing in order to obtain financing. During the project, I was responsible for day to day operation and also the invoicing this including setting up contractors and suppliers as beneficiary’s and submitting payments for approval
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Cpl
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Ireland
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Staffing and Recruiting
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700 & Above Employee
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Clerical Officer@Tusla
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Apr 2018 - Jun 2018
• Ensuring all correspondence is accurate and recorded on the internal data base • Telephone support for website navigation supporting approximately 4000 users • Daily management of case files containing PPI ensuring GDPR standards are met • Ensuring all correspondence is accurate and recorded on the internal data base • Telephone support for website navigation supporting approximately 4000 users • Daily management of case files containing PPI ensuring GDPR standards are met
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No-Company
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County Dublin, Ireland
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Self Employed
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Jun 2014 - Oct 2017
* Administration scheduling of over 15 clients per week to have their homes/offices organized * Managed my schedule by using Microsoft Excel to ensure clients needs were met. * Cleaned 4 houses/offices per day including managing supplies. * Organizing the filing of 3 offices, also cleaning the offices and was responsible for the incoming and outgoing post. * Administration scheduling of over 15 clients per week to have their homes/offices organized * Managed my schedule by using Microsoft Excel to ensure clients needs were met. * Cleaned 4 houses/offices per day including managing supplies. * Organizing the filing of 3 offices, also cleaning the offices and was responsible for the incoming and outgoing post.
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M. Dias Branco
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Salvador Area, Brazil
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Commercial Analyst
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Mar 2007 - Mar 2014
• This role involved strong administrative skills and use of social media along with recruitment • Liaised with recruitment agencies to recruit staff • Trained 32 employees in internal SAP system and hand-held computers, I was responsible for data analysis with a focus on sales and targets • Responsible for the team’s payroll, approving timesheets, Holidays request, expenditure monthly • Organized monthly meeting with the head office in order to assess recent results and set new targets • Organized monthly induction for new hires by booking the rooms, arranging power point instructions and distributing materials and delivering training • Received and reviewed CV’s daily to ensure that I found the best candidates for the role • Responded to up to 30 clients calls a day to advise on the latest offers • Created an excel spreadsheet to facilitate analysis of over 500 products daily to increase efficiency and to allow the sales team to monitor their performance and reduce internal calls • Increased product performance by 35% by creating marketing plans and monthly social media campaigns • Planned new strategies for TV advertisements to hit monthly sales of over €1,500,000.00 • Helped the sales representative to achieve an individual target the approximately €10,000,00 per week by working closely with individuals and monitoring daily performance Show less
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Forever Living
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Wellness and Fitness Services
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700 & Above Employee
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Operations Supervisor
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Sep 2004 - Feb 2007
• Supported the over 1000 members that worked as contractors for the company based in Bahia and throughout the state giving information and analyzing contract. • Improved the waiting time in the queue from 1 hours to 25 minutes by doing checklist at the formulary before sending the member to the service • Ensured all customer complaints were solved efficiently and professionally • Managed mailbox which received over 100 e-mails and calls daily to clear question and information from the members. • Received between 200 – 250 faxes weakly with documents of the news members contract that the self • Calculated the payroll for over 30 staff on a monthly basis using Word excel • Interviewed new employees and also prepared motivational meeting to maintain the employees’ happiness • Controlled distributions over 1000 products throughout county Bahia in Brazil Show less
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Education
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2021 - 2022
Anatex
Virtual assistant -
2018 - 2019
Pitman Training Group
Human Resources Management/Personnel Administration, General -
2008 - 2012
Centro Universitario Jorge Amado
Bachelor of Business Administration - BBA, Bussiness
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