Gertrude Auguste
Homeowner Reservations & Accounts Receivables Officer at The Landings Resort and Spa- Claim this Profile
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Bio
Maggie Dalton
Gertrude is a true reservations specialist - a polite, enthusiastic and poised employee who always provides high clarity to prospective guests, home owners, meeting planners/groups and the resort team, she is passionate about her role and always aims for excellence. Flexible in the hours and days she works, Gertrude learns quickly, and is quite capable of handling the Front Desk operations when needed.
Michele Nosari
I hired Gertrude to the Reservations Team at The Landings St Lucia where she immediately stood out as a leader in all areas. She has a strong desire to learn which allowed me to delegate advanced projects to her – in which she was always successful. Gertrude stands out from her peers because of her strategic thinking, commitment to professional growth and customer focused attitude. A quality conscious professional, I could always count on Gertrude’s work to be on time, accurate and complete. In addition, I relied on Gertrude to bring relevant issues to my attention that I may have otherwise overlooked. I was not only proud to have Gertrude on my team but truly enjoyed working with her on a day to day basis. I recommend Gertrude for any Hospitality, Call Center or even Revenue Management position she seeks and anticipate that she will excel in wherever her career takes her. I personally would relish the opportunity to work with her again.
Maggie Dalton
Gertrude is a true reservations specialist - a polite, enthusiastic and poised employee who always provides high clarity to prospective guests, home owners, meeting planners/groups and the resort team, she is passionate about her role and always aims for excellence. Flexible in the hours and days she works, Gertrude learns quickly, and is quite capable of handling the Front Desk operations when needed.
Michele Nosari
I hired Gertrude to the Reservations Team at The Landings St Lucia where she immediately stood out as a leader in all areas. She has a strong desire to learn which allowed me to delegate advanced projects to her – in which she was always successful. Gertrude stands out from her peers because of her strategic thinking, commitment to professional growth and customer focused attitude. A quality conscious professional, I could always count on Gertrude’s work to be on time, accurate and complete. In addition, I relied on Gertrude to bring relevant issues to my attention that I may have otherwise overlooked. I was not only proud to have Gertrude on my team but truly enjoyed working with her on a day to day basis. I recommend Gertrude for any Hospitality, Call Center or even Revenue Management position she seeks and anticipate that she will excel in wherever her career takes her. I personally would relish the opportunity to work with her again.
Maggie Dalton
Gertrude is a true reservations specialist - a polite, enthusiastic and poised employee who always provides high clarity to prospective guests, home owners, meeting planners/groups and the resort team, she is passionate about her role and always aims for excellence. Flexible in the hours and days she works, Gertrude learns quickly, and is quite capable of handling the Front Desk operations when needed.
Michele Nosari
I hired Gertrude to the Reservations Team at The Landings St Lucia where she immediately stood out as a leader in all areas. She has a strong desire to learn which allowed me to delegate advanced projects to her – in which she was always successful. Gertrude stands out from her peers because of her strategic thinking, commitment to professional growth and customer focused attitude. A quality conscious professional, I could always count on Gertrude’s work to be on time, accurate and complete. In addition, I relied on Gertrude to bring relevant issues to my attention that I may have otherwise overlooked. I was not only proud to have Gertrude on my team but truly enjoyed working with her on a day to day basis. I recommend Gertrude for any Hospitality, Call Center or even Revenue Management position she seeks and anticipate that she will excel in wherever her career takes her. I personally would relish the opportunity to work with her again.
Maggie Dalton
Gertrude is a true reservations specialist - a polite, enthusiastic and poised employee who always provides high clarity to prospective guests, home owners, meeting planners/groups and the resort team, she is passionate about her role and always aims for excellence. Flexible in the hours and days she works, Gertrude learns quickly, and is quite capable of handling the Front Desk operations when needed.
Michele Nosari
I hired Gertrude to the Reservations Team at The Landings St Lucia where she immediately stood out as a leader in all areas. She has a strong desire to learn which allowed me to delegate advanced projects to her – in which she was always successful. Gertrude stands out from her peers because of her strategic thinking, commitment to professional growth and customer focused attitude. A quality conscious professional, I could always count on Gertrude’s work to be on time, accurate and complete. In addition, I relied on Gertrude to bring relevant issues to my attention that I may have otherwise overlooked. I was not only proud to have Gertrude on my team but truly enjoyed working with her on a day to day basis. I recommend Gertrude for any Hospitality, Call Center or even Revenue Management position she seeks and anticipate that she will excel in wherever her career takes her. I personally would relish the opportunity to work with her again.
Experience
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The Landings Resort and Spa
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Saint Lucia
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Hospitality
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1 - 100 Employee
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Homeowner Reservations & Accounts Receivables Officer
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Mar 2022 - Present
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Reservations Supervisor
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Nov 2014 - Mar 2022
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Guest Relations Specialist
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Apr 2012 - Nov 2014
Responsible for owners reservations and usage monitoring• Assisted accounting department with guest payments, refunds, queries and billing. • Assisted front desk to ensure efficiency and positive guest experience • Acted as primary contact for travel agent and meeting planner partners to ensure superior guest experience• Acted as primary contact for all tour operator reservations and Online Travel Agencies
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Guest Relations Specialist
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Feb 2010 - Nov 2014
• Responsible for owners reservations and usage monitoring• Assisted accounting department with guest payments, refunds, queries and billing. • Assisted front desk to ensure efficiency and positive guest experience • Acted as primary contact for travel agent and meeting planner partners to ensure superior guest experience• Acted as primary contact for all tour operator reservations and Online Travel Agencies
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Reservation Co-ordinator
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Feb 2008 - Apr 2012
Responsible for owners reservations and usage monitoring • Assisted accounting department with guest payments, refunds, queries and billing. • Assisted front desk to ensure efficiency and positive guest experience • Acted as primary contact for travel agent and meeting planner partners to ensure superior guest experience • Acted as primary contact for all tour operator reservations and Online Travel Agencies Responsible for owners reservations and usage monitoring • Assisted accounting department with guest payments, refunds, queries and billing. • Assisted front desk to ensure efficiency and positive guest experience • Acted as primary contact for travel agent and meeting planner partners to ensure superior guest experience • Acted as primary contact for all tour operator reservations and Online Travel Agencies
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Reservations Co-ordinator
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2006 - Jan 2008
* Making reservations for Owners and regular guest (Paying and comp.) * Managing owners use of their apartment. * Group bookings * Attending to guest queries via phone , fax or e-mail. * Making reservations for Owners and regular guest (Paying and comp.) * Managing owners use of their apartment. * Group bookings * Attending to guest queries via phone , fax or e-mail.
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Office Administrative Assistant/Secretary
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Jan 2003 - Jul 2006
* Preparation of itineraries * Computation of fares * Checking of documents (passports) * Baggage * Manifesting and general passenger processing * Meet and dispatch aircraft at the gate area * Operate all computer systems for the purpose of passenger processing * Reservations and flight information * Sorting and filing of incoming correspondence * Conduct background checks on new hires * Preparing monthly flight activity * Preparation of itineraries * Computation of fares * Checking of documents (passports) * Baggage * Manifesting and general passenger processing * Meet and dispatch aircraft at the gate area * Operate all computer systems for the purpose of passenger processing * Reservations and flight information * Sorting and filing of incoming correspondence * Conduct background checks on new hires * Preparing monthly flight activity
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Reservations Agent
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2000 - 2002
* making reservations * attending to guest queries via fax, phone or e-mail. * Making group reservations * Preparing of a weekly mamagers report to determine the occupancy level. * Assist the credit department with rate queries. * making reservations * attending to guest queries via fax, phone or e-mail. * Making group reservations * Preparing of a weekly mamagers report to determine the occupancy level. * Assist the credit department with rate queries.
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Education
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2005 - 2005
nsdc
certificate -
2003 - 2004
NSDC (National Skills Development Centre)
Certificate, Business Management -
2002 - 2003
CPM (College of Professional Management)
Diploma, Tourism & Travel Agency Management
Community
