Servicedesk medewerker plus

• May 2021 - Present

Aerobe specialist

• Jun 2019 - May 2021

EU DeskSide Support Analyst

• Jan 2014 - May 2021

Some related Deskside support tasks are ; Ticket solving, local and international deskside support, Installation of hardware/software local and by remote, Configure and deployment of hardware, maintenance on laptops, desktops, Mac books/Apple PC’s, mobiles (Smartphone’s, IPhone, blackberry). Management on Voice over IP telephony (Avaya + Cisco), Access-card management (office access). Hands-on local support in the different EU offices (such as Benelux, Sweden, France Barcelona and Portugal), Backup Management, User Management (creation,management,deletion of user accounts), Internal office moves, Blackberry and Apple management and internal communication between business and / or IT departments are some key tasks that the IT Deskside supports. All employees at the IT Deskside Support are expected to speak fluent Dutch and English (spoken and written). It’s also a requirement of the business to have well technical knowledge in Microsoft and ITIL processes. The workload of the IT Deskside support is very high, therefore it is expected the people at the IT Deskside support are focused, able to work independent, and still provide professional support under high pressure. In an IT environment where the operating systems Windows 2003/2008/XP/7/8/, Active Directory, Citrix and Exchange Server 2007 are the basis of the network, they also provide their services on VoIP (Avaya and Cisco Call Manager). All questions received by mail, by phone or at local support are recorded and monitored in our ticketing system Global Support Desk. Tickets will be handled on a priority basis and escalation to put the right teams that these extra services. In last few years Page Group have putting its main focus on standardizing IT hardware and services within all Europe offices. In this big project the EU Deskside support team have been deeply involved with a pc/printer role and other projects for all 60 offices.

service desk engineer

• Jul 2011 - Jan 2014

Support Engineer

• Mar 2017 - Mar 2019

Heldesk employee

• 2010 - 2011

engineer

• 2006 - 2011