Gerson Risamasu
Customer Happiness Manager at Bookiply (part of the Holidu Group)- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Dutch Native or bilingual proficiency
-
Spanish Limited working proficiency
-
English Full professional proficiency
-
Moluccan (Indonesian) Native or bilingual proficiency
-
French Elementary proficiency
Topline Score
Bio
Experience
-
Bookiply (part of the Holidu Group)
-
Germany
-
Internet Publishing
-
200 - 300 Employee
-
Customer Happiness Manager
-
Jun 2023 - Present
-
-
-
Selectra
-
France
-
Technology, Information and Internet
-
700 & Above Employee
-
Salesperson
-
Feb 2022 - Sep 2022
- Through inbound calls I closed sales in the Belgium energy market for individuals and small businesses. - Increased customer retention by providing customer service when receiving existing customers. - Created more sales/up sell opportunities through building slow relationships through email where needed. - Through inbound calls I closed sales in the Belgium energy market for individuals and small businesses. - Increased customer retention by providing customer service when receiving existing customers. - Created more sales/up sell opportunities through building slow relationships through email where needed.
-
-
-
Transcom
-
Outsourcing and Offshoring Consulting
-
700 & Above Employee
-
Customer Service Representative
-
Jun 2021 - Dec 2021
- Provided customer service by phone for individual customers in the Dutch telecom market. - Solved customer questions below 15 minutes 90% of the time. - Provided support in technical, administrational and financial questions. - Provided customer service by phone for individual customers in the Dutch telecom market. - Solved customer questions below 15 minutes 90% of the time. - Provided support in technical, administrational and financial questions.
-
-
-
Compaxo Group B.V.
-
Netherlands
-
Food Production
-
1 - 100 Employee
-
Industrial cleaner
-
Aug 2020 - Jun 2021
- Industrial cleaning in the meat industry of factory machines, spaces and other material - Worked with specialised cleaning machines - Heavy physical work under time pressure while following hygiene rules and laws. - Industrial cleaning in the meat industry of factory machines, spaces and other material - Worked with specialised cleaning machines - Heavy physical work under time pressure while following hygiene rules and laws.
-
-
-
New York Pizza
-
Netherlands
-
Food & Beverages
-
500 - 600 Employee
-
Delivery
-
Oct 2019 - Jun 2021
- Experience with face to face customer service - Next to delivering by car I had other tasks such as preparing small orders, packaging and cleaning. - Experience with face to face customer service - Next to delivering by car I had other tasks such as preparing small orders, packaging and cleaning.
-
-