Experience

Bookiply (part of the Holidu Group)

• Germany
• Internet Publishing
• 200 - 300 Employee

• Customer Happiness Manager

  • Jun 2023 - Present



Selectra

• France
• Technology, Information and Internet
• 700 & Above Employee

• Salesperson

  • Feb 2022 - Sep 2022

  - Through inbound calls I closed sales in the Belgium energy market for individuals and small businesses. - Increased customer retention by providing customer service when receiving existing customers. - Created more sales/up sell opportunities through building slow relationships through email where needed. - Through inbound calls I closed sales in the Belgium energy market for individuals and small businesses. - Increased customer retention by providing customer service when receiving existing customers. - Created more sales/up sell opportunities through building slow relationships through email where needed.



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2021 - Dec 2021

  - Provided customer service by phone for individual customers in the Dutch telecom market. - Solved customer questions below 15 minutes 90% of the time. - Provided support in technical, administrational and financial questions. - Provided customer service by phone for individual customers in the Dutch telecom market. - Solved customer questions below 15 minutes 90% of the time. - Provided support in technical, administrational and financial questions.



Compaxo Group B.V.

• Netherlands
• Food Production
• 1 - 100 Employee

• Industrial cleaner

  • Aug 2020 - Jun 2021

  - Industrial cleaning in the meat industry of factory machines, spaces and other material - Worked with specialised cleaning machines - Heavy physical work under time pressure while following hygiene rules and laws. - Industrial cleaning in the meat industry of factory machines, spaces and other material - Worked with specialised cleaning machines - Heavy physical work under time pressure while following hygiene rules and laws.



New York Pizza

• Netherlands
• Food & Beverages
• 500 - 600 Employee

• Delivery

  • Oct 2019 - Jun 2021

  - Experience with face to face customer service - Next to delivering by car I had other tasks such as preparing small orders, packaging and cleaning. - Experience with face to face customer service - Next to delivering by car I had other tasks such as preparing small orders, packaging and cleaning.