Experience

cfd Investments

• United States
• Financial Services
• 1 - 100 Employee

• Director of IT

  • May 2019 - Present

  Kokomo, Indiana

• IT Analyst

  • Feb 2016 - Present

  Kokomo, Indiana Area • Using advanced Excel and Access techniques developed and implemented multiple invoicing and billing solutions that eliminated manual effort, increased data accuracy, reduced turnaround time and improved forecasting. • • Created and maintained web-based applications to support data capture and reporting using MySQL, HTML, PHP, CSS, and JavaScript technologies.



Nexient

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Implementation Engineer

  • May 2015 - Oct 2015

  Kokomo, Indiana Area Technology Business Management (TBM) for Fortune 100 clients on the Apptio software as a service (SAS) platform. • Remote support of Apptio change requests including instance resets, new configurations, user access, and report generation. • Configured, tested and documented dashboards, reports and underlying data models to meet functional design and specifications. • Operational management of select customer implementations, including loading new data, reviewing and validating… Show more Technology Business Management (TBM) for Fortune 100 clients on the Apptio software as a service (SAS) platform. • Remote support of Apptio change requests including instance resets, new configurations, user access, and report generation. • Configured, tested and documented dashboards, reports and underlying data models to meet functional design and specifications. • Operational management of select customer implementations, including loading new data, reviewing and validating dashboard/report outputs. Show less



Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• Technology Consultent III

  • Feb 2003 - Nov 2014

  Kokomo, Indiana Area Responsible for Project Management and Team Management of 8 employees performing complex Physical Inventory projects, Inventory Production Support and Inventory Move, Add, Change (MAC) processing for the Bank of America account. Key Achievements: • Developed, authored and implemented Service Level Agreement (SLA) audits for network and telecommunications assets and circuit inventories. • Planned, managed and executed migration of Inventory Update Team operations from Brazil to… Show more Responsible for Project Management and Team Management of 8 employees performing complex Physical Inventory projects, Inventory Production Support and Inventory Move, Add, Change (MAC) processing for the Bank of America account. Key Achievements: • Developed, authored and implemented Service Level Agreement (SLA) audits for network and telecommunications assets and circuit inventories. • Planned, managed and executed migration of Inventory Update Team operations from Brazil to United States and from a staff level of 35 to a staff level of less than 8. • Managed, coordinated and balanced staffing levels and workloads for Inventory Update Team. Show less



Electronic Data Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technology Consultant I

  • Jan 2001 - Feb 2003

  Kokomo, Indiana Area • Authored and maintained network topology diagrams and documents for EDS corporate Digital Workflow (DW) application. • Researched and recommended infrastructure hardware for EDS corporate DW application. • Traveled to client locations to gather requirements and provide training to end users on the EDS corporate Digital Workflow application.

• Product Support Specialist

  • Jan 1996 - Jan 2001

  Kokomo, Indiana Area Onsite and remote IT support and troubleshooting for Delphi Electronics and General Motors accounts supporting users on a global scope across multiple time zones. • Diagnosis, repair and replacement of PC hardware, including hard drives, memory, CD/DVD drives, network access cards, motherboards, and power supplies. • Software configuration of Windows, Microsoft Office products and Consistent Office Environment applications. • Resolve data network connectivity issues for local access… Show more Onsite and remote IT support and troubleshooting for Delphi Electronics and General Motors accounts supporting users on a global scope across multiple time zones. • Diagnosis, repair and replacement of PC hardware, including hard drives, memory, CD/DVD drives, network access cards, motherboards, and power supplies. • Software configuration of Windows, Microsoft Office products and Consistent Office Environment applications. • Resolve data network connectivity issues for local access via Ethernet and remote access via RAS VPN.