Contract Manager

• Dec 2019 - Present

General Manager

• Mar 2016 - Dec 2019

Optimize operations for a solid waste collections business with $2.5 million in annual revenue by leveraging broad expertise to improve quality, safety, productivity, efficiency, and customer relations. Orchestrate diverse office activities ranging from scheduling, staffing, and payroll to customer service, billing, and accounting plus supervision of 10+ direct reports. • Expanded company operations from one to four business by launching new software systems, training staff, and effectively distributing administrative responsibilities. • Crafted proposals and cultivated relationships with community leaders to secure over $350K each year in federal and state service contracts.

Collector Lead

• Jan 2013 - Mar 2016

Negotiated payment arrangements on delinquent individual accounts to minimize foreclosures and repossessions thereby helping clients keep their homes. Closely collaborated with clients via operation of a multifunction phone system to reach monthly production goals in addition to ensuring compliance with state and federal collection guidelines. • Achieved an exceptionally high success rate over 90% on submitted loan modification approvals for clients in danger of losing their homes while attaining a 98% Quality Assurance pass rate. • Earned companywide recognition for consistently outstanding performance which included regularly reaching the maximum incentive bonus and being named a Top Performer.

Route Supervisor

• Aug 2008 - Dec 2012

Multifaceted senior leadership position leading a cross-functional team of 20+ employees while maintaining compliance with strict refuse collection regulations and customer service standards. Oversaw a multitude of operations such as route scheduling, project tracking, and goal setting along with staffing, budgeting, and reporting activities. • Enhanced profitability by 21% by streamlining processes for dispatch, payables, receivables, billing, and collections, earning a “Vision, Value & Purpose Award” and an “Integrity Award.” • Eliminated nearly 90% of workplace accidents by implementing and enforcing safety programs, procedures, and regulations.

Director Of Maintenance

• 2005 - Aug 2008

E-8 Senior Master Sergeant

• Apr 1982 - Jun 2005