Experience

Thomas Scientific

• United States
• Biotechnology Research
• 200 - 300 Employee

• EVP, Chief Information Technology Officer

  • Feb 2021 - Present

  Swedesboro, New Jersey, United States



CEA CAPA Education Abroad

• United States
• Higher Education
• 200 - 300 Employee

• Chief Operating Officer

  • Sep 2019 - Jan 2021

  Boston, Massachusetts, United States



Self-employed

• Board Memeber/Executive Consultant

  • Jul 2018 - Jan 2021

  Global



VWR, part of Avantor

• United States
• Biotechnology Research
• 700 & Above Employee

• Executive Vice President, Global Business Services & CIO

  • 2016 - 2018

  Radnor, PA Created new organization, Globally Integrated Business Services (GIBS), with over 1,700 employees in five principal areas: Digital Services and Transformation, Technology Services and Delivery, Global Process Excellence, Global Business Centers (India and Mauritius), and Security and Risk Management. GIBS enabled an integrated, efficient and streamlined customer experience and empowered the business to drive key differentiators and value-added initiatives. • Led company’s year+ long pre-… Show more Created new organization, Globally Integrated Business Services (GIBS), with over 1,700 employees in five principal areas: Digital Services and Transformation, Technology Services and Delivery, Global Process Excellence, Global Business Centers (India and Mauritius), and Security and Risk Management. GIBS enabled an integrated, efficient and streamlined customer experience and empowered the business to drive key differentiators and value-added initiatives. • Led company’s year+ long pre- and post-merger integration effort for $5.4B merger with Avantor, working with Avantor and McKinsey. Created Integration Management Office that reported to Board and planned total reorganization, including $300M value capture, culture development, talent and change management, branding, and communication, enabling smooth “day one” activity and success. • Created digital roadmap for three-year business model evolution to digital sales channel that improved customer experience, personalization, reach, and effectiveness and resulted in ~$25M annual revenue. • Developed “Big-Data” strategy focused on commercializing big data pilots with immediate revenue and gross margin improvements, all captured with salesforce.com. • Led global strategy development process with exploration of new business models. • Transformed data enrichment and data analytics processes to improve business decision making. • Drove new strategy for customer classification. • Reconceived overall Global Business Center (GBC) strategy to include business continuity, Europe and India GBC development, Africa center maturity, and enhanced automation of processes. • Developed and executed business to increase GBC footprint, adding two new centers in Europe and Northern India with capacity of 900+ new associates and generating gross annual savings of $25M.

• Senior Vice President, Chief Information Officer

  • 2012 - 2016

  Radnor, PA Restructured IT organization to develop Centers of Excellence with highly engaged, customer facing teams while reducing cost by several million dollars and improving overall customer experience and systems performance. • Developed key strategic relationships with industry thought leaders and IT delivery solutions companies to transform company’s IT strategy. • Led SAP ERP integration for VWR North America with an on-time, below budget delivery. • Consolidated data centers, improved… Show more Restructured IT organization to develop Centers of Excellence with highly engaged, customer facing teams while reducing cost by several million dollars and improving overall customer experience and systems performance. • Developed key strategic relationships with industry thought leaders and IT delivery solutions companies to transform company’s IT strategy. • Led SAP ERP integration for VWR North America with an on-time, below budget delivery. • Consolidated data centers, improved disaster recovery and overall cost by several million dollars. • Developed a proposal and project to bring a multi-modal customer experience by bringing parity between the web through self-service for all functions used live with customer service agents. • Executed onshore to offshore strategies that improved delivery and reduced cost by $10M annually. • Worked with Audit Committee/Board to execute cyber security roadmap that reduced enterprise risk. • Key member of executive team taking company public in October 2014. • Transformed Web Development team and platform, delivering 65% of revenue through this channel and setting the stage for digital transformation and commercial sales improvement.

• Early VWR Roles (1993 - 2003)

  • 1993 - 2013

  Rochester, New York Area EARLY VWR ROLES: President of Ward’s Natural Science (1998 – 2003) Vice President, Science Kit, Inc. (1997 – 1998) Vice President of Finance, Boreal Laboratories (1995 – 1997) Expansion Project Manager, Science Kit, Inc. (1994 – 1995) Accounting Supervisor, Science Kit, Inc. (1993 – 1994)

• Vice President of Shared Services

  • 2012 - 2012

  Radnor, PA New position developed after customer segmentation strategy realignment. Led 900 employees supporting pharmaceutical, biotechnology, industrial, education, production technology, and healthcare segments. Key functions included managing: four US and one offshore contact centers; all sales support functions; customer contracts and pricing; direct sales ($200M, with 50 associates managing territories of 4M+ each); direct mail and website approach for 45,000+ customers not visited or called by… Show more New position developed after customer segmentation strategy realignment. Led 900 employees supporting pharmaceutical, biotechnology, industrial, education, production technology, and healthcare segments. Key functions included managing: four US and one offshore contact centers; all sales support functions; customer contracts and pricing; direct sales ($200M, with 50 associates managing territories of 4M+ each); direct mail and website approach for 45,000+ customers not visited or called by sales reps; sub-dealer network of 100+ small US regional distributors; and customer reporting for North America. • Developed and deployed new Shared Service Model tasked with improving profitability, sales force productivity, and customer intimacy. Resulted in improving first year gross margins by 75 BPS. • Executed direct sales expansion, from 25 to 50 people in 90 days, driving 15% growth in year one. • Led implementation of SAP software, with key functions of customer care, sales support, pricing and reporting, with zero down time and 90% of pre-go live service levels. • Developed and led key customer segmentation projects, including expansion and segmentation of customer care, sales support, and customer reporting to support needs of $2B NA business.

• Vice President, Customer Pricing & Contract Administration

  • 2011 - 2012

  Radnor, PA Responsible for negotiating, reviewing and documenting contractual terms and conditions and for post-award contract compliance and governance; yearly pricing of all customers; running prioritization projects and private label penetration improvement; and for overall gross margin performance. • Led three key customer RFP wins and contract negotiations, worth over $400M (a $250M increase). • Reorganized pricing and contract functions from a fragmented geographic service organization to… Show more Responsible for negotiating, reviewing and documenting contractual terms and conditions and for post-award contract compliance and governance; yearly pricing of all customers; running prioritization projects and private label penetration improvement; and for overall gross margin performance. • Led three key customer RFP wins and contract negotiations, worth over $400M (a $250M increase). • Reorganized pricing and contract functions from a fragmented geographic service organization to a centralized business partner focused on improving gross margin and contract terms. • Improved gross margins by 40BPS in 2011 and reversed branded gross margin decline to plus 75BPS. • Drove business process changes in key functions, improving efficiency and operational effectiveness. • Reorganized commercial approach for third-party procurement business by introducing pricing controls. • Developed a new informatics product for delivery and sale to customers.

• Vice President & General Manager, VWR Ireland

  • 2007 - 2011

  Ireland Led post-acquisition integration and implementation of restructuring program for this underperforming global division, employing 300+, with annual revenue of 85M Euros in harsh Irish economic climate. Full P&L responsibilities, including sales force management; logistics; call center; marketing; customs; HR; field engineering; and accounting, budget development and management. Responsible for key customer relationships and development of new opportunities. • Developed and implemented a… Show more Led post-acquisition integration and implementation of restructuring program for this underperforming global division, employing 300+, with annual revenue of 85M Euros in harsh Irish economic climate. Full P&L responsibilities, including sales force management; logistics; call center; marketing; customs; HR; field engineering; and accounting, budget development and management. Responsible for key customer relationships and development of new opportunities. • Developed and implemented a restructuring plan and new strategic plan, eliminating €4.5M+ in TOE, with renewed growth strategies and large reductions of operating losses, reaching profitability in 2009. • Stabilized operational functions, including warehouse, distribution, customer service and field service engineering, and began imbedding a new culture and renewed focus on the customer. • Developed relationship of trust with team that enabled implementation of redundancy program(s) that eliminated 140 positions while retaining key employees and continuing to service customers. • Renegotiated three largest customer contract terms and conditions, reversing a loss-making position. • Introduced new pricing models, increasing product gross margin by 500BPS year-on-year. • Reorganized sales team from a key account basis to a larger spread of accounts concentrated in geographic territories, account management and increased effectiveness.

• Senior Vice President & General Manager, VWR Canada

  • 2005 - 2007

  Canada Restructured a poor performing company with 225+ employees in Canada and $240M in revenue. Full P&L responsibilities, including sales force management; logistics; call center; marketing; HR; customs; and accounting, budget development and management. Responsible for development and execution of restructuring strategies, key customer relationships and development of new opportunities. • Reorganized sales team to a customer segmentation and geographic orientation organization and led and… Show more Restructured a poor performing company with 225+ employees in Canada and $240M in revenue. Full P&L responsibilities, including sales force management; logistics; call center; marketing; HR; customs; and accounting, budget development and management. Responsible for development and execution of restructuring strategies, key customer relationships and development of new opportunities. • Reorganized sales team to a customer segmentation and geographic orientation organization and led and imbedded new winning culture and customer focused philosophy. • Redesigned directional focus of go-to-market strategy, focusing on key customers and more profitable and growing areas of Canadian marketplace. • Reduced TOE from 12% to 10% of sales, while increasing product gross margins 250BPS year-on-year and EBITDA margins from 6% to 10% of sales.

• Vice President & General Manager, VWR Science Education

  • 2003 - 2005

  Rochester, New York Area Full P&L responsibilities including seven company P&Ls: catalog marketing; sales; finance; purchasing; manufacturing; customer service; and IT. Planned and executed a multi-brand and multiplatform direct marketing strategy, transforming division of separate companies into centralized functional marketing company, while consistently meeting or exceeding financial growth and profit targets. Responsible for all strategic planning, development and execution, including acquisition… Show more Full P&L responsibilities including seven company P&Ls: catalog marketing; sales; finance; purchasing; manufacturing; customer service; and IT. Planned and executed a multi-brand and multiplatform direct marketing strategy, transforming division of separate companies into centralized functional marketing company, while consistently meeting or exceeding financial growth and profit targets. Responsible for all strategic planning, development and execution, including acquisition strategies. • Developed program to introduce and increase internet marketing and ordering systems which led to consistent sales growth of 10% and increased EBITDA margins from high single digits to over 18%. • Revised directional focus of the division from seven separate companies to one division, supporting unique value propositions of each and renewed focus on science teachers’ needs. • Planned strategic direction into new education marketplaces outside of science, i.e., math and reading. • Revised manufacturing costing processes, resulting in cost reductions of over 10%. • Developed and delivered key presentations during sale of VWR to private equity. • Sponsored a Lean manufacturing initiative. • Introduced new line of revenue focused on the science enthusiast.



KPMG

• Canada
• Accounting
• 700 & Above Employee

• Senior Accountant

  • 1990 - 1993

  Buffalo, NY