Experience

Minneapolis Marriott Northwest
• United States
• Hospitality
• 1 - 100 Employee
• Front Desk Agent

  • Jul 2017 - Present


Panda Restaurant Group

• United States
• Food and Beverage Services
• 1 - 100 Employee

• General Manager

  • Jan 2015 - Jun 2016

  Lead all or some People aspects of a Panda Express restaurant including hiring, training, coaching, and development to ensure the companies brand loyalty. Lead all or some Guest components of a Panda Express restaurant including excellent food quality, guest service, associate friendliness, and restaurant cleanliness through your team using proven systems and routines. Lead all or some financial areas of a Panda Express restaurant including sales growth, cost management, and profit growth. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • May 2016 - 2016

  Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Show less


Fortune Cookie
• United Kingdom
• Advertising Services
• 1 - 100 Employee
• Manager

  • Aug 2004 - Dec 2014

Metropolis Resort and Conference Center
• Front Desk Agent

  • Sep 2013 - Mar 2014

AmericInn Lodge & Suites
• Hospitality
• 100 - 200 Employee
• Front Desk Agent

  • May 2012 - Dec 2013