Client Services - Medical Reports Manager

• Oct 2021 - Present

Project Management Leadership and Client requests/Client Services o Triaging and submitting multiple project requests from email boxes for a variety of insurance and solicitor companies, whilst tracking the payment/billing status of each. Following up this information for missing and unclear data with clients on a case-by-case basis, to fulfil the request entirely. o Notable achievement: Contributed to a 40% increase in positive customer feedback and a 17% increase in requests from the first quarter (Q1) of 2022, improving client engagement and contact. o Completing medical reports from patients and third parties with by compiling medical data using safety databases. o Notable achievement: Contributed to reducing the risk of breaches by 75% from (Q1) this is shown in Babylons Clinical Operations Report of 2022. o Stepped into a managerial role to cover for staff on annual leave and trained new staff. Organised workflows and workloads for colleagues and took on additional tasks. o Notable achievement: Continued daily tasks and objectives within a prescribed time frame, keeping on track with the Clinical Operations 15% increase in requests for 2023. o Created statistical models from third-party requests to understand and optimise clients’ needs. Helped to analyse caveats in data sets, advising the marketing department on how to develop new promotional material. o Notable achievement: Creating a successful senior-citizen action plan seen on Babylon Health’s website. Show less

Pharmacovigilance Specialist in association with Glaxo Smith Kline (GSK)

• May 2021 - Aug 2021

Key Opinion Leader (KOL)/ Quality Control/ Risk Managemento Responsible for Quality Controlling (QC) ICSR reports in databases, to ensure data was organised and protected. Allowing a robust and organised structure of allocated files and requests.o Notable achievement: This allowed prioritisation and navigation to be more accessible as reportedly shown by a 6% increase in assigned requests from GSK Q2 2021 weekly surveys.o Became a Key Opinion Leader (KOL) providing Subject-Matter Expertise (SME) for the Summary of Product Characteristics (SmPCs) for post-marketed products and contributed to Product Safety Update Reports (PSUR).o Notable achievement: Attended meetings on the progression of updates for GSK’s General Medicines sector and contributed to an 8% increase in sales.o Keeping up to date with the Medical and Healthcare Product Regulatory Agency (mHRA) updates to ensure compliance was met for products. Followed GSK’s Corrective and Preventative Action (CAPA) program.o Notable achievement: This contributed to the increase in sales of GSKs in-house products by 18% from Q2. Show less

Medical Information Specialist in association with Moderna inc,

• Jan 2021 - May 2021

Drug Development and Product Growth:Responded to calls, and emails from clients for the novel Moderna vaccine by allocating cases into Individual Case Safety Reports (ICSR): Medical Information (MI), Adverse Events (AEs) Serious Adverse Events (SAE) and Product Quality Controls (PQCs). Using clinical research, and composing written narratives. o Notable achievement: This built relations and rapports, increasing stronger client engagements, accelerating IQVIA’s outreach by 15% in Q1.o Resolved requests under the Emergency Use Authorisation (EUA), approved by the Food and Drug Administration (FDA) to ensure data protection of the Moderna Vaccine and their continuous updates were authorised.o Notable achievement: Allowing novel research to be accredited by valid sources on behalf of the Europe Middle East and Africa (EMEA) Spanish department. This increased trust and usage of the Moderna vaccine by 17% in IQVIA surveys.o Managing the triaging of emails for future requests and reports within the EMEA Spanish department for colleagues. o Notable achievement: Ensuring an even supply of client requests were allocated to each medical information specialist. Decreasing the overdue request by 36% in IQVIA the second quarter (Q2) survey. Show less

Laboratory Science Technician

• Feb 2020 - Dec 2020

Support Specialist

• Jan 2020 - Feb 2020

Lead Student Ambassador

• Jun 2018 - Nov 2019

Laboratory Technician and Project Technician

• Jun 2017 - Jul 2018

Lead Student Ambassador

• Sep 2015 - Sep 2017

Laboratory Technician

• Apr 2017 - Jun 2017