Germin Paredes
Information Technology System Administrator at ECMSI- Claim this Profile
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Spanish -
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Topline Score
Bio
Credentials
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Google IT Support Professional Certificate
GoogleMay, 2020- Oct, 2024 -
CompTIA A+ ce Certification
CompTIAMay, 2020- Oct, 2024 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIAJul, 2020- Oct, 2024 -
CompTIA Network+
CompTIAJul, 2020- Oct, 2024 -
CompTIA Secure Infrastructure Specialist – CSIS
CompTIAOct, 2022- Oct, 2024 -
CompTIA Security+ ce Certification
CompTIAOct, 2022- Oct, 2024 -
HIPAA Security
HIPAA TrainingJan, 2022- Oct, 2024 -
Google/CompTIA dual credential
Coursera
Experience
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ECMSI
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology System Administrator
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Feb 2023 - Present
• Work with Clients to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands • Receive requests for service and products details from customers and provide timely responses • Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account • Maintain in-depth product knowledge of the service offerings of the company • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft. • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, etc. • Engineer and implement system solutions for customers using technologies that meet their needs • Work with our Project & Security Teams to develop solutions. • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security • Remote access solution implementation and support: VPN, Terminal Services • System documentation and consulting services to include system reviews and recommendations • Communication with Clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Show less
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FIT Technologies
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Technical Support Services Engineer
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Jan 2021 - Feb 2023
- Perform software/hardware upgrades - Install, maintain, and repair network equipment, desktop hardware, and PC peripherals - Responsible for maintaining daily service calls and meeting requested SLA time frames based on client expectations - Provide detailed progress reports and project updates in a timely and accurate manner - Perform routine maintenance following company and vendor standards - Work to ensure physical cabling infrastructure meets desired standards - Delivered so far a 93% of annual accrued SLA on assigned client sites. Show less
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Blackboard
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United States
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Higher Education
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700 & Above Employee
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Customer Service Advisor (Remote)
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Sep 2020 - Dec 2020
- Resolve end user inquiries by utilizing multiple technologies including telephony, chat, and web- based inquiries - Search and navigate the knowledge base to identify appropriate resolution for client issues. - Providing delightful, efficient, and accurate resolutions to customer inquiries. - Install, maintain, and troubleshoot computers, printers, phones, and other peripheral equipment. - Troubleshoot hardware and software issues - Resolve end user inquiries by utilizing multiple technologies including telephony, chat, and web- based inquiries - Search and navigate the knowledge base to identify appropriate resolution for client issues. - Providing delightful, efficient, and accurate resolutions to customer inquiries. - Install, maintain, and troubleshoot computers, printers, phones, and other peripheral equipment. - Troubleshoot hardware and software issues
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Wireline Field Engineer
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Apr 2017 - Jan 2020
- Operate, Repair and Troubleshoot Data Acquisition Software (Windows, Logging Software) and Hardware (Desktops, Laptops, Printers, Docking Stations, Network Devices, Data Acquisition Panels). - Provide Technical Support to Coworkers and Customers. - Use of CRM tools for failure reporting and client Q&A. - Manage Field Crew. - Coordinate Logistic to move equipment to locations. - Supervise Field Operations. - Delivered a 0% failure rate attributed to human error. - Operate, Repair and Troubleshoot Data Acquisition Software (Windows, Logging Software) and Hardware (Desktops, Laptops, Printers, Docking Stations, Network Devices, Data Acquisition Panels). - Provide Technical Support to Coworkers and Customers. - Use of CRM tools for failure reporting and client Q&A. - Manage Field Crew. - Coordinate Logistic to move equipment to locations. - Supervise Field Operations. - Delivered a 0% failure rate attributed to human error.
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Weatherford
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Ireland
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Oil and Gas
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700 & Above Employee
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Wireline Field Engineer
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Jul 2014 - May 2016
- Operate, Repair and Troubleshoot Data Acquisition Software (Windows, Linux, Logging Software) and Hardware (Desktops, Laptops, Printers, Docking Stations, Network Devices, Data Acquisition Panels).- Provide Technical Support to Coworkers and Customers.- Use of CRM tools for failure reporting and client Q&A.- Manage Field Crew.- Coordinate Logistic to move equipment to locations.- Supervise Field Operations.- Worked in 2 countries and was based in 6 different locations
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Cased Hole Wireline Field Engineer
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Dec 2010 - Jul 2014
-Training and Operation of tools; Cement Bond Tools - SBT, Casing Inspections Tools - MSC, Gamma Ray / Casing Collar Locators Correlation Logs, Perforating Services, Plugs & Packers Settlement, Pipe Recovery Services.-Coordination and execution of field operations.-Offshore and Land Operations in Workover and Drilling Rigs.
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Halliburton
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United States
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Oil and Gas
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700 & Above Employee
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Coiled Tubing Operations Assistant
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Oct 2006 - Mar 2007
- Getting to know everything about the barge, offshore operations, Distribution of operational areas and Tools used for implementation of activities. - Safety Induction Course for Operations in offshore. - Knowledge on Slim Line operations. - Participated on the mechanical cleanings, chemical cleanings, stimulations and post-fracture of wells as operator. - Getting to know everything about the barge, offshore operations, Distribution of operational areas and Tools used for implementation of activities. - Safety Induction Course for Operations in offshore. - Knowledge on Slim Line operations. - Participated on the mechanical cleanings, chemical cleanings, stimulations and post-fracture of wells as operator.
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Education
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2007 - 2010
Universidad del Zulia
Bachelor's degree, Petroleum Engineering -
2003 - 2006
Instituto Universitario de Tecnologia de Cabimas
Associate of Science (A.S.), Petroleum Technology/Technician
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