Germaine Nimundele

Customer Service Representative at Ezypay
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Contact Information
us****@****om
(386) 825-5501
Location
Subang Jaya, Selangor, Malaysia, MY

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Credentials

  • Explore / analytics
    Zendesk
    Dec, 2022
    - Nov, 2024

Experience

  • Ezypay
    • Customer Service Representative

  • Ezypay
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Service Representative
      • Sep 2020 - Present

      I handle calls and email tickets from clients across the world such as Australia, New Zealand, Singapore, Malaysia, and the Philippines. I also do Quality Control, evaluating tickets and calls that agents receive from clients. I designed the scorecard metrics, and I provide coaching and training on product and customer service skills. I also designed the macros (email templets) agents use to email clients on the Zendesk platform. I have a "Yes" attitude to any new and challenging task given to me, and have always been a great team player. I trained new joiners on how to use our platforms as well as how to communicate with our clients Show less

Education

  • Epitome
    Diploma of Education, Digital Communication and Media/Multimedia

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