Experience

Star Cruises
• Hong Kong
• Leisure, Travel & Tourism
• 700 & Above Employee
• Front Desk Receptionist

  • Dec 2021 - Present


Atlantis the Palm Dubai

• Guest services Agent

  • Apr 2016 - Oct 2017

  - check ins, check outs - providing guests their room keys - central coordination with all departments in providing guest satisfaction - coordinates with housekeeping for all guests special needs and request - assists in making bookings - room upgrades - finalizing customer bill - taking security in customer identification - check ins, check outs - providing guests their room keys - central coordination with all departments in providing guest satisfaction - coordinates with housekeeping for all guests special needs and request - assists in making bookings - room upgrades - finalizing customer bill - taking security in customer identification



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2011 - Sep 2015

  - taking calls, handles trouble shooting on the phone fixing wired internet connections. - sales and upgrade by adding another line of business - handle billing questions - remotely fixing internet access on customer homes and computers - also providing service to fix no dial tone - fixing email accounts of customer - provisioning line by sending signals to the modem - setting appointment by sending technician to the customers home - taking calls, handles trouble shooting on the phone fixing wired internet connections. - sales and upgrade by adding another line of business - handle billing questions - remotely fixing internet access on customer homes and computers - also providing service to fix no dial tone - fixing email accounts of customer - provisioning line by sending signals to the modem - setting appointment by sending technician to the customers home



Riverdale High Lodge Knights Bar and Grill

• Food Server

  • Mar 2011 - Jul 2011

  - was on international practicumship and travel, availed this internship program offered by our college university - was on J1 visa, first time to travel in USA - I worked in the bar and grill restaurant - serving steaks all types - worked as well 2 days a week in housekeeping cleaning rooms when the restaurant is not busy - was on international practicumship and travel, availed this internship program offered by our college university - was on J1 visa, first time to travel in USA - I worked in the bar and grill restaurant - serving steaks all types - worked as well 2 days a week in housekeeping cleaning rooms when the restaurant is not busy