Experience

Justine PETERSEN

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Business Office Manager

  • Sep 2023 - Present

  Provide administrative support to the leadership team and management in recruitment, training, and onboarding of new employees, annual employment agreements and quarterly employee cross-training and performance reviews. Tracks PTO and administers all benefits.

• Compliance Associate

  • Jul 2021 - Sep 2023

  • Assists with required reviews and approvals within a compliance management system, including associate requests related to trade preclearance, political contributions, gifts and entertainment and outside business activities • Assists with overall management of compliance management system, including, but not limited to, management of direct brokerage feeds with custodians and distribution of assignments to associates. • Works with compliance manager and other departments as necessary to… Show more • Assists with required reviews and approvals within a compliance management system, including associate requests related to trade preclearance, political contributions, gifts and entertainment and outside business activities • Assists with overall management of compliance management system, including, but not limited to, management of direct brokerage feeds with custodians and distribution of assignments to associates. • Works with compliance manager and other departments as necessary to identify areas for improvement within systems utilized by the Compliance Team in support of the firm's compliance program • Assists with training and updating personnel on compliance issues • Assists with preparation for and communication with regulatory agencies • Works with manager and team members to continually enhance the effectiveness of the overall compliance program • Attends and prepares for Compliance and other Committee meetings, including report preparation, agenda preparation, scheduling and file maintenanc



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Program Support Assistant

  • Dec 2020 - Jul 2021

  Maintain claims folders including the preservation of documents on file. • Assist with retrieving the Official Military Personnel File (OMPF) and Electronic Military Records (millraces) as evidence for cases. • Utilize various electronic data processing systems to validate status of claims, update systems, and generate various types of correspondence. • Handle Privacy Act/Freedom of Information release of information requests by providing copies of documents from the claims file. •… Show more Maintain claims folders including the preservation of documents on file. • Assist with retrieving the Official Military Personnel File (OMPF) and Electronic Military Records (millraces) as evidence for cases. • Utilize various electronic data processing systems to validate status of claims, update systems, and generate various types of correspondence. • Handle Privacy Act/Freedom of Information release of information requests by providing copies of documents from the claims file. • Resolve cases in which records were lost or damaged at the National Personnel Records Center (NPRC), to include reconstruction of data through auxiliary sources. • Serves as a team member on the NPRC help team to pull, batch, scan records to help with veterans requests. • Maintain the integrity of the claims folder during review by claimants. Show less Maintain claims folders including the preservation of documents on file. • Assist with retrieving the Official Military Personnel File (OMPF) and Electronic Military Records (millraces) as evidence for cases. • Utilize various electronic data processing systems to validate status of claims, update systems, and generate various types of correspondence. • Handle Privacy Act/Freedom of Information release of information requests by providing copies of documents from the claims file. •… Show more Maintain claims folders including the preservation of documents on file. • Assist with retrieving the Official Military Personnel File (OMPF) and Electronic Military Records (millraces) as evidence for cases. • Utilize various electronic data processing systems to validate status of claims, update systems, and generate various types of correspondence. • Handle Privacy Act/Freedom of Information release of information requests by providing copies of documents from the claims file. • Resolve cases in which records were lost or damaged at the National Personnel Records Center (NPRC), to include reconstruction of data through auxiliary sources. • Serves as a team member on the NPRC help team to pull, batch, scan records to help with veterans requests. • Maintain the integrity of the claims folder during review by claimants. Show less



KP Property Advisors, LLC

• United States
• Construction
• 1 - 100 Employee

• Rotional Associate

  • Jul 2020 - Dec 2020

  Schedule and issue out work orders to inspectors Enter all incoming inspection reports from completed inspections Answer incoming calls from customers inquiring about inspections. Schedule and issue out work orders to inspectors Enter all incoming inspection reports from completed inspections Answer incoming calls from customers inquiring about inspections.



Girl Scouts of Eastern Missouri

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Office Administrative Assistant

  • Feb 2013 - Jun 2020

  • Assist team with administrative tasks including data entry and data integrity • Provides assistance with Adult Education, Human Resource, Camp and Membership department • General knowledge of database procedures and department policies as they pertain to membership,certification, background check process • Responsible for providing direct service to members/customers by telephone and/or by email to fulfill requests. • Assist with on boarding process for new employees (setting up… Show more • Assist team with administrative tasks including data entry and data integrity • Provides assistance with Adult Education, Human Resource, Camp and Membership department • General knowledge of database procedures and department policies as they pertain to membership,certification, background check process • Responsible for providing direct service to members/customers by telephone and/or by email to fulfill requests. • Assist with on boarding process for new employees (setting up new employee orientations,process I9, background checks etc.) • Research and resolve inquiries, track and maintain member records on the organization's CRM • Answer and direct phone calls • Organize and schedule meetings and appointments • Produce and distribute correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Book travel arrangements • Submit and reconcile expense reports • Provide general support to visitors • Provide information by answering questions and requests • Research and creates presentations and reports • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies • Carry out administrative duties such as filing, typing, copying, binding, scanning documents. Show less • Assist team with administrative tasks including data entry and data integrity • Provides assistance with Adult Education, Human Resource, Camp and Membership department • General knowledge of database procedures and department policies as they pertain to membership,certification, background check process • Responsible for providing direct service to members/customers by telephone and/or by email to fulfill requests. • Assist with on boarding process for new employees (setting up… Show more • Assist team with administrative tasks including data entry and data integrity • Provides assistance with Adult Education, Human Resource, Camp and Membership department • General knowledge of database procedures and department policies as they pertain to membership,certification, background check process • Responsible for providing direct service to members/customers by telephone and/or by email to fulfill requests. • Assist with on boarding process for new employees (setting up new employee orientations,process I9, background checks etc.) • Research and resolve inquiries, track and maintain member records on the organization's CRM • Answer and direct phone calls • Organize and schedule meetings and appointments • Produce and distribute correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Book travel arrangements • Submit and reconcile expense reports • Provide general support to visitors • Provide information by answering questions and requests • Research and creates presentations and reports • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies • Carry out administrative duties such as filing, typing, copying, binding, scanning documents. Show less



LogisitCare

• Saint Louis, MO

• Facilities Representative

  • Oct 2011 - Oct 2013

  Educates facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers - Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports - Interaction with facility social service staff to coordinate patient trips - Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update… Show more Educates facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers - Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports - Interaction with facility social service staff to coordinate patient trips - Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update LogistiCare's database for the new provider - Audit provider trip logs against prescheduled trip confirmations received from facilities Handle facility complaints regarding prescheduled patient delivery and pick-up Show less Educates facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers - Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports - Interaction with facility social service staff to coordinate patient trips - Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update… Show more Educates facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers - Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports - Interaction with facility social service staff to coordinate patient trips - Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update LogistiCare's database for the new provider - Audit provider trip logs against prescheduled trip confirmations received from facilities Handle facility complaints regarding prescheduled patient delivery and pick-up Show less



Realtime Results

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Data Services Rep

  • 2008 - 2011

  * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to… Show more * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. *Prepares product or service reports by collecting and analyzing customer information. *Contributes to team effort by accomplishing related results as needed. Show less * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to… Show more * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. *Prepares product or service reports by collecting and analyzing customer information. *Contributes to team effort by accomplishing related results as needed. Show less