Experience

Good Albania | Tour Operator & DMC

• Albania
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Head of Sales and Business Development

  • Sep 2015 - Present

  Main activities:- The main daily activities include overseeing staff, financial and daily operational in order for a smooth running of the business and develop strategies to hit or exceed sales targets.- Create and test specialist and competitive travel products to meet the demands of the travel market, which include online bookings and tailor-made trips.- Provide team leaders with sales figures, and plan how to sell travel products and tour packages. Oversee the recruitment of staff, payroll matters and staff training, and organize incentives and bonus schemes. Deal with customer enquiries and complaints, and aim to meet their expectations. Liaise with travel partners, including airlines and hotels, to manage bookings and schedules.Responsibilities:- promote and market the business, sometimes to new or niche markets- manage budgets and maintain statistical and financial records- Tourism Fair participation in order to sell travel products and tour packages- source products and destinations to meet consumer demands for bespoke travel and sustainable tourism- deliver and exceed performance and productivity- take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers - liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance- deal with customer enquiries and aim to meet their expectations- produce sales reports- implement alternative and innovative ideas for achieving new businessoversee the smooth, efficient running of the business- motivate the sales team to hit and exceed their targets and ensure company profitability- meet regularly with team leaders to give them sales figures and plan how they approach their work- find out about any local issues and future trends- oversee the recruitment, selection and retention of staff as well as payroll matters and staff training



CityInformation

• Entertainment Providers

• Growth Marketer

  • Mar 2017 - Mar 2018

  As a Growth Marketer for CityInformation, now acquired by Digital Town, I was focused on building and optimizing theirmarketing campaigns on a variety of digital channels that target the ideal customer profile in multiple markets, with focus onlong term plan to generate sustainable growth for the application. My work involved focusing on international marketing,day-to-day campaign management and execution, B2C lead generation, organic growth and identifying new acquisitionchannels. I was part of a growth team and directly collaborated with their internal studio that makes content forcommunication for their markets.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Business English Teacher

  • Jan 2013 - Sep 2015

  As an in-company business instructor, activities and responsibilities differed from company to company. The main activities concerned:- Deliver instruction on topics such as the principles of marketing, business communication and the financial aspects of business.- Teach business topics such as basic economics, account checking, computers, the stock market, accounting, and finance.- Create projects designed to enhance lectures.- Read and stay abreast of current topics in business.- Create lesson plans.- Integrate competencies, goals, and objectives into lesson plans.- Develop professional relationships with other agencies and programs.



Freelance Marketing and Creative Services

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Tourism Researcher and Web Content Writer

  • Jan 2014 - Aug 2015

  - Identify and recommend marketing opportunities.- Design, develop and implement projects.- Research, write, rewrite and publish content according to instructions provided.



Cead S.Cruz de Tenerife Mercedez Pinto

• Business Lecturer

  • Feb 2015 - Jun 2015

  - Business Communication training- Weekly seminar on Marketing Strategies and Social Psychology



University of Genoa

• Italy
• Research Services
• 100 - 200 Employee

• Administrative Assistant

  • Jul 2011 - Jul 2012