Experience

Episcopal Community Services

• United States
• Individual and Family Services
• 1 - 100 Employee

• Data Quality Manager

  • May 2021 - Present

  • Ongoing management of Welligent software, creating custom buildouts, revising programs, creating customized data reports, finding resolutions by troubleshooting problems • Strategize current program practices, services, and reporting requirements to effectively translate them into a comprehensive, customized relational database• Initial analysis to assess the quality of the qualitative and quantitative data to determine and root out erroneous error • Output and outcome analysis to determine the meaning of the data and to provide data-driven bases for quality assessment and improvement.• Engineering of forms, policies, and procedures as it relates to data collection, reporting and Drug Medi-Cal billing as it relates to each program • Improving data quality and program reporting as indicated by funder and program • Oversite and completion of reports to funding agencies as required.• Support Quality Management by assisting in client file reviews and analysis document to ensure documents follow contract and program standards.• Consult with Department Directors, Program Managers' and Quality Management to plan, test and troubleshoot program issues, to find solutions and standardizing methods in which work will be completed• Ensure all department programs are are up to date on contract policies and procedures and changes that occur during the contract year • Supervise the billing activities of Department clinical services, insuring the standardization throughout• Assist department management with staff required trainings• Attend meetings, conferences, and trainings to provide up-to-date information to the Director, Associate Director, Program Managers and Quality Management.• Assist Department directors with RFPs, grants, and new funding opportunities

• Program Quality Specialist

  • Sep 2019 - Mar 2022

  • Manages Welligent database, including build out of new programs and the revision of existing programs and reports to insure conjunction with program• Consults Department Directors and Program Directors to design, plan, test and troubleshoot program build outs for database • Analyzed and found solutions for database issues for department programs• Provided database training to Department Directors, Program Directors, and all department staff• Ensure all department programs are up to date on contract policies and procedures and changes that occur during the contract year • Working with program management, establishes processes to better program efficiency • Analyze and translates qualitative data pertaining to programs, to report to management staff. • Manages data collection to ensure programs are compliant with contract standard• Establishes data standards for programs, so erroneous data is rooted out and solutions are created to address data collection errors• Completes, reviews, and manages reports to funders• Creates, updates, and maintains all program forms, to insure they meet full compliance



SBCS San Diego

• United States
• Individual and Family Services
• 1 - 100 Employee

• Contract Compliance and Quality Assurance Manager

  • Mar 2018 - Sep 2019

  • Supervised staff (paid and volunteer) to insure department performance • Completed employee reviews and evaluations, to ensure staff is performing to department standards • Received updates on contract performance and if needed provides guidance and support to ensure programs are meeting contract objectives • Reviewed, edited and approved data reports • Managed data collection to ensure programs are compliant with contract standard • Presented program finding to Program and Department directors • Provided analytical analysis on contracts and program goals to insure Agency plans/vision • Assisted in the production of program and agency policy and procedures • Oversaw Agency’s subcontracts and MOUs • Audited and provided feedback to subcontractors and other Agency partners • Consulted with Department Directors and Program directors to design, plan, test and troubleshoot program build outs for database • Worked with Department Directors, Program Directors and Grant Writers to implement program policy • Maintained contract files to ensure progress and legal compliance • Insured that programmatic audit are completed, and programs adhered to contractual requirements • Liaison to the Agency Privacy Officer, Data Team Manager and Associate Director, ensuring transfer of information regarding data security • Liaison to County, State and Federal CORs to insure contract oversite • Attended meetings, conferences, and trainings to provide up-to-date information to Associate Director, Program Director and Staff