Reservations Account Manager

• Aug 2022 - Present

Customer and trading manager

• Oct 2018 - Present

Deputy Centre Manager

• May 2014 - Sep 2018

TIC Centre Manager

• Apr 2016 - Nov 2016

The Original Bowling Company (“TOBC”) is the UK’s leading ten-pin bowling business, operating 54 centres nationwide under the Hollywood Bowl, AMF Bowling and Bowlplex brands.We built a reputation for delivering outstanding family entertainment in venues that are also aspirational leisure destinations for young adults and perfect for corporate parties and events.As the company continued its investment programme in 2016, I have keenly taken on a new challenge with the arising position of a centre manager on temporarly basis, at the seaside venue of AMF Bowling Worthing, and after 4 months again back to London, at Tolworth.Since its formation in 2010, TOBC has modernised the customer bowling experience. With innovations like its state-of-the-art booking and scoring systems, and centres offering American diners, licenced bars and exclusive VIP lanes, TOBC has brought bowling into the 21st Century.

Restaurant General Manager

• Oct 2013 - May 2014

Holding the restaurant since October 2013, fully signed off and appointed as a Restaurant General Manager in February 2014 I led my team to maximize customer satisfaction and to grow sales and ops profit Holding the restaurant since October 2013, fully signed off and appointed as a Restaurant General Manager in February 2014 I led my team to maximize customer satisfaction and to grow sales and ops profit

Deputy Manager

• Jan 2013 - Oct 2013

Running the restaurant in the absence of the general manager; training and developing team members, scheduling and running regular brand standards self-reviews; ordering, receiving and storing products; managing and optimising inventory accounts, cost of sales and cost of labour; managing health and safety; creating accurate sales forecast and schedules for business needs, tracking stores and individual team performance, utilising local and national marketing to drive sales, recognise and improve guest satisfaction and leading customer services to the highest level

Manager

• Jul 2010 - Jan 2013

planning and running daily business, being responsible for cash control, stock take and stock control, planning shifts and Holidays for staffing purposes, reporting to district and area managers, holding inductions and briefings to new and existing staff about company requirements, training colleagues (Gambling Commission, Health and Safety, sporting integrity, Brand standards, etc), hosting on daily basis (“selling” markets and bets)

Deputy Manager

• Apr 2008 - Jul 2010

running daily business on duty, explained above

Customer Service Assistant

• Sep 2007 - Apr 2008

serving customers, translating bets, providing outstanding customer service etc.

Bar tender, catering assistant, tote assistant

• Jun 2005 - Dec 2007

serving/assisting customers in a very busy environment behind the bar and occasionally behind the betting stations, catering private parties (waiting, serving food and drinks) serving/assisting customers in a very busy environment behind the bar and occasionally behind the betting stations, catering private parties (waiting, serving food and drinks)

Event staff

• May 2004 - Dec 2005

waiting, serving and catering at concerts, sporting events, fairs waiting, serving and catering at concerts, sporting events, fairs

Sports Writer

• Sep 2000 - Dec 2002

reporting from everyday's sporting events, providing columnist duties reporting from everyday's sporting events, providing columnist duties