Experience

Crome Communication

• Hungary
• Advertising Services
• 1 - 100 Employee

• Call Center Trainer

  • Jul 2019 - Present

  Organizing and executing new hire and technical cross trainings (classroom and online) for Call Center Agents, and Supervisors in BMW Regional Customer Interaction Center Soft skill trainings including writing training material and organizing the courses Maintenance and update process descriptions, training materials Organizing BMW test drives Creating training videos Knowledge base SharePoint development, preparing and updating supporting materials Gathering and sharing information of recent product releases Show less



Studio Moderna

• Switzerland
• Retail
• 700 & Above Employee

• Retail Trainer

  • Sep 2017 - Jul 2019

  On-the-job development for sales assistants in Hungarian Top Shop retail stores to achieve the sales targets Hard and soft skill trainings (Dormeo, Delimano, Walkmaxx, Rovus, Wellneo) including writing training material and organizing the courses Coordination of marketing activities in retail stores Participating in new sales assistant recruitment, Collaboration with the international retail training team, sharing best practices Marketing and sales materials localization Following up KPIs Competitor overview Mystery Shopping Show less



Shift Balance Consulting Ltd.

• Budapest, Hungary

• Trainer

  • Jan 2017 - Jun 2017

  Electricity and natural gas professional education, soft skill trainings for telesales associates Wave system (call analysis, reporting) UAT testing, launch Creating and developing training materials, work instructions Knowledge level measurement Mentoring newcomers Giving feedback on call monitoring Personal and group development UAT testing and launching Wave system (used for call analysis, reporting) Creating work instructions Electricity and natural gas professional education, soft skill trainings for telesales associates Wave system (call analysis, reporting) UAT testing, launch Creating and developing training materials, work instructions Knowledge level measurement Mentoring newcomers Giving feedback on call monitoring Personal and group development UAT testing and launching Wave system (used for call analysis, reporting) Creating work instructions



UPC Magyarország

• Hungary
• Telecommunications
• 1 - 100 Employee

• • Jan 2016 - Nov 2016

  Support of SOHO sales and marketing activities in Western Hungarian regions Regional sales activities, offers, campaign management, follow-up, and evaluation while monitoring competitorsCoordination between local and national campaignsTaking part in promotional and communication activitiesSPOC for sales channels and departmentsCoordination of national and local sales competitionsSOHO Sales commission managementSOHO Expert group development, support for members of UPC Shops Show less

• • Oct 2012 - Dec 2015

  Training sales and customer care associates, creating and developing training materials (B2C, B2B)Transformation of new and existing training materials to E-learning system (Totara LMS) Developing intranet sites, preparing and updating supporting materials (B2C,B2B)Soft skill training (communication, sales, retention)Taking part in launching UPC MVNO (Mobile Virtual Network Operator) project – preparing professional training materials for sales and customer care colleaguesRepresenting Sales and Customer Care departments in the following projects: UPC Full MVNO project- launching virtual mobile services Horizon Go, Wi-Free UPC Phone, HBO GO Outsourcing of Contact Center and Back Office to Brasov – onsite training UFE - Introducing Unified Front-end System  Supporting customer retention activities Cooperation with UPC Business for achieving greater efficiency Show less

• • Apr 2006 - Oct 2012

  Handling client requests (orders or cancellations) via phone or email